Provider Operations Coordinator (Temporary) - Medford

P3 Health Partners•Medford, OR

6d•Onsite

About The Position

P3 Health Partners is a physician-led organization dedicated to guiding communities to better health, supporting clinicians, aligning incentives, and engaging patients. They are seeking a Provider Operations Coordinator who is passionate about their work, enjoys a collaborative environment, and is motivated to contribute to a rapidly growing organization. This role requires travel throughout Jackson and Josephine Counties and is 100% onsite. The Provider Operations Coordinator (POC) role is responsible for managing operational support initiatives and overseeing special projects, with a primary focus on supporting HEDIS quality gap closures, Risk Adjustment activities, and provider engagement. This position demands daily problem-solving, meticulous tracking, and cross-departmental coordination to meet evolving requirements. The POC will manage assigned affiliate groups, offering operational support to clinics to achieve their objectives. This may involve engaging with internal and external stakeholders, including patients, through in-person and telephonic outreach for education and engagement on preventative screenings, medication adherence, and follow-up with primary care providers. Depending on experience and education, the role may involve direct patient interaction to complete tasks for quality gap closure.

Requirements

Excellent interpersonal, rapport/trust building, and communication skills with patients, providers, internal and external stakeholders.
Excellent organizational and time management skills.
Strong analytical, critical thinking, and problem-solving skills.
Ability to present information and obtain buy-in on recommendations.
Ability to handle a fast-paced environment and prioritize tasks based on importance.
Ability to work independently or as part of a team.
Dedication to maintaining the confidentiality of all patient records.
Knowledge of vital signs and other clinical skills related to direct patient care for quality gap closure.
High school diploma/GED required.
2+ years experience in healthcare-related fields required.
Experience with Microsoft Word, Excel, Power Point, Outlook and general office equipment such as copier, fax machine, required.
Experience in Electronic Health Records required.
Medical terminology knowledge required.

Nice To Haves

Associate degree in related field or equivalent experience preferred.
Clinical health care related experience, managed care, or Healthplan experience strongly preferred.
Medical Assistant Certification or experience as a Pharmacy Tech, Radiology Tech, Lab Tech or similar strongly preferred.
Experience with data mining preferred.
Experience with CPT II codes preferred.
Current CPR Certification preferred.

Responsibilities

Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives.
Serve as a liaison between the Affiliate groups and P3 local, regional, and national departments to provide a seamless point of contact.
Advise and support affiliate practices as needed with quality (HEDIS/HOS) gaps and conditional documentation by outreach, chart data mining / audits, claims surveillance, quality events (i.e., diabetic eye screening), educating practice employees, etc.
Review data collected to confirm gaps in care are captured.
Work with affiliate practices on prioritizing patient outreach and assist with patient outreach and coordinating scheduling new and established patients by finding appointment dates/times that meet patient needs and availability.
Partner with assigned groups and other P3 departments to manage high / rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.).
Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
Conduct data entry and maintain appropriate documentation and tracking for quality initiatives.
Educate patients and affiliates on preventative screenings that are being scheduled/performed and the reason for performing them.
Depending on education and experience – conduct in home HEDIS gap closure for select measures such as blood pressures, diabetic eye exams, point of care hemoglobin a1c testing, distribution of colorectal screening kits.
Other duties as assigned.