Provider Onboarding Manager
About The Position
Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks—while we handle every step behind the scenes. We’re looking for a Provider Onboarding Manager to own the end-to-end experience of training new clinicians. You will be the architect of our provider onboarding program—building the materials, running the live sessions, and ensuring every provider is set up for success from day one. Today, you will onboard 2-3 new providers per week, scaling to larger cohorts of 5+ as we grow. You’ll partner closely with our Clinical Operations team to track provider performance during onboarding and continuously improve the program based on real outcomes.
Requirements
- 2–3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role.
- Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions).
- Deep understanding of the telehealth lifecycle from both a patient and provider perspective.
- Exceptional written and verbal communication skills; you can translate complex workflows into clear, provider-friendly materials.
- Strong organizational skills with the ability to manage multiple concurrent onboardings without dropping the ball.
- Proactive self-learner who uses available tools and resources to unblock themselves.
- Comfort working with 1099 contracted clinicians and understanding the nuances of that relationship.
- Ability to pull and present performance data to in a clear, actionable format.
- Genuine passion for provider experience and patient outcomes.
- You’ve worked cross-functionally with clinical, product, and operations teams in a high-growth environment.
Nice To Haves
- You have working knowledge of DME product categories and coverage guidelines (Medicare/Medicaid).
- Experience using Healthie as an EMR in a prior role
Responsibilities
- Own the end-to-end provider onboarding program: From the moment their contract is signed through their first couple weeks of patient visits.
- Build and maintain onboarding resources: Covering platform usage, workflows, and clinical protocols. Materials should be engaging and clear.
- Build the onboarding infrastructure to support rapid growth: What you build should be effective when we eventually onboard cohorts of 5-10 clinicians.
- Maintain strong relationships with providers: Answer questions, demonstrate enthusiasm for the role, and ensure providers feel supported throughout the onboarding journey.
- Track and report on core KPIs: Report on provider performance metrics during and immediately after onboarding.
- Play a big part in provider retention: identify patterns in provider drop-off or friction and translate them into program improvements. Build toward industry-leading provider retention rates through best-in-class onboarding.
- Collaborate cross-functionally: maintain a feedback loop between onboarded providers, Clinical Operations, Product, and other relevant teams.
Benefits
- Competitive salary with performance-based incentives.
- Flexible working environment (3 in-office days per week in New York).
- Unlimited PTO + 9 company holidays.
- Direct mentorship and growth opportunities with senior leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
