PROvider Network Specialist

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The PROvider Network Specialist is primarily responsible for completing specific activities in support of maintaining the health and accuracy of Lowe's PROvider network. The PROvider Network Specialist is responsible to ensure that Lowe's has a third-party PROvider pool (Installers, General Contractors, Repair PROviders) able to meet the needs of the business in regard to Lowe's PROvider strategy, as well as ensure that all third-party PROviders comply with Lowe's application and contractual compliance guidelines. To be successful, the PROvider Network Specialist must have customer-first mindset, high attention to detail and accuracy and be comfortable collaborating with multiple teams. In addition, the individual in this role has the desire to use various systems in a fast- paced environment to complete work and as such must be able to learn and utilize new systems and tools as needed.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
3 years Experience in defined process role preferably in a team environment

Nice To Haves

Bachelor’s degree

Responsibilities

Reviews and validates the accuracy of the third-party PROvider information based on the Risk Management & Service Support guidelines
Manages the set-up process for all PROviders through various Lowe's based systems
Processes and verifies all PROvider insurance, licensing, cancellations, renewals and terminations, including PROvider open-for-payment requests
Confirms that compliant background checks are on file for PROviders while ensuring compliance standards are met by both the PROvider and Lowe's
Identifies deficiencies within the information provided through partnering with PROviders via phone or email to ensure compliance and collect various state required documents
Inputs new vendor information into the Lowe’s Vendor System and works with Vendor Maintenance on the issuance of vendor numbers
Compiles necessary documents which may include service PROvider agreements, applications licenses and insurance documents for archival purposes
Works cross-functionally to effectively gather information and complete tasks while reviewing information for completeness and accuracy
Serves as subject matter expert to Lowe’s Services and Specialty associates, field associates, and PROviders for application process and insurance related questions
Create and/or update team training and resource materials, as required
Serve as a resource to complete monthly reports and special projects, as needed
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., PROviders, field teams, peers).
Draws from program experience to offer ways to improve the PROvider experience