PROvider Network Specialist

Lowe's Home Centers•Mooresville, NC

4d•Onsite

About The Position

The PROvider Network Specialist supports the health and accuracy of Lowe’s third-party PROvider network, including Installers, General Contractors, and Repair PROviders. The role helps ensure the network can meet business needs and that PROviders comply with Lowe’s application and contractual requirements. Success requires a customer-first mindset, close attention to detail and accuracy, comfort collaborating across teams, and the ability to learn and use various systems and tools in a fast-paced environment. Based at Lowe’s headquarters in Mooresville, North Carolina, the position works with PROviders and internal teams to validate information, manage onboarding and compliance processes, answer application and insurance questions, and support reporting, training materials, and special projects. The position also provides customer service according to Lowe’s policies and helps improve PROvider experience and workflow efficiency.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Three years of experience in a defined process role, preferably in a team environment.

Nice To Haves

Bachelor’s degree.

Responsibilities

Review and validate third-party PROvider information according to Risk Management & Service Support guidelines.
Manage the PROvider setup process across Lowe’s systems.
Process and verify PROvider insurance, licensing, cancellations, renewals, and terminations, including open-for-payment requests.
Confirm compliant background checks are on file and that PROviders and Lowe’s meet compliance standards.
Contact PROviders by phone or email to resolve information deficiencies and collect state-required documents.
Enter new vendor information into Lowe’s Vendor System and coordinate with Vendor Maintenance to obtain vendor numbers.
Compile and archive documents such as service PROvider agreements, applications, licenses, and insurance documents.
Work cross-functionally to gather information, complete tasks, and review information for completeness and accuracy.
Serve as a subject matter expert for Lowe’s Services and Specialty associates, field associates, and PROviders on application-process and insurance questions.
Create or update team training and resource materials as needed.
Support monthly reports and special projects as needed.
Provide SMART customer service by carrying out Lowe’s customer service policies, procedures, and programs.
Organize work for efficient workflow while collaborating with PROviders, field teams, and peers.
Use program experience to suggest ways to improve the PROvider experience.
Perform other duties as assigned.