Provider Network Management Coordinator

Liberty Dental Plan Careers•Tampa, FL

2d•$22 - $26•Remote

About The Position

The Provider Network Management Coordinator provides essential administrative and operational support to the Provider Relations team. In this role, you'll help maintain an accurate and effective provider network by coordinating onboarding activities, reviewing contracts and credentialing documentation, supporting provider communications, and assisting with network maintenance initiatives. This position is ideal for someone with a strong dental background, excellent organizational skills, and the ability to manage multiple priorities while delivering outstanding customer service. This role is remote and for Florida residents only.

Requirements

Bachelor's degree or an equivalent combination of education and relevant work experience.
Minimum of two (2) years of experience in: Dental office management or administration, Managed healthcare, Customer service, Sales support
Strong customer service and relationship-building skills.
Excellent organizational, prioritization, and time management abilities.
Strong verbal and written communication skills.
Ability to work independently and manage multiple responsibilities simultaneously.
Intermediate proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Strong attention to detail and commitment to accuracy.
Sound analytical and problem-solving skills.

Nice To Haves

Experience in dental PPO and/or DHMO environments.
Knowledge of provider contracting and credentialing processes.
Understanding of dental terminology and dental office operations.
Familiarity with Medicaid, Medicare, and dental insurance products.
Bilingual Spanish proficiency.
Experience collaborating across multiple teams and departments.

Responsibilities

Manage multiple shared Outlook inboxes and respond to provider inquiries from dental offices and internal departments.
Support providers with web portal navigation and account assistance.
Assist with provider recruitment and onboarding activities, including obtaining and tracking required documentation.
Review provider contracts, credentialing documents, updates, and termination requests for completeness and accuracy.
Extract, organize, and prepare provider contract submissions for processing.
Support network maintenance activities by verifying provider information, appointment availability, office data, and roster updates.
Coordinate and distribute provider communications, alerts, and updates via email and other communication channels.
Route requests and workflows to the appropriate departments and Network Managers.
Partner with Network Managers to maintain tracking tools and support ongoing projects.
Prepare meeting agendas, document action items, and provide follow-up support.
Research issues, analyze information, and assist with operational and system-related projects.
Collaborate with internal teams to resolve provider-related questions and support business objectives.
Perform additional duties as assigned.

Benefits

Competitive pay structure and savings options
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.