Provider Implementation Manager

Luminate Medical•Nashville, TN

About The Position

Luminate is seeking a Provider Implementation Manager to lead the project management process for oncology clinics evaluating and adopting Luminate’s value-based care programs. This role is crucial for the growth of Luminate's provider network. The manager will serve as the project lead for new provider relationships, from initial evaluation through contract signature, working with various types of oncology providers from community clinics to large academic health systems. The position requires strong organizational skills, the ability to manage multiple stakeholders, and comfort interacting with healthcare leaders. While prior value-based care or oncology expertise is not required, the candidate must be organized, thorough, and capable of holding colleagues accountable.

Requirements

2-5 years’ prior experience in project management, implementation, operations, change management, business development, consulting, or a related commercial or project management role, within the healthcare industry.
Demonstrated experience of independently managing multiple complex projects in parallel involving multiple internal and external stakeholders.
Strong organizational and project management skills with the ability to manage multiple competing priorities.
A background in the use of project management tools or methodologies.
Strong analytical skills, including Excel capability and experience analysing commercial or operational data.
An ability to build clear dashboards, reports, and presentations for internal leaders and external partners.
Comfort working in an early-stage environment where processes are still being developed, and a curiosity to experiment with new approaches to tracking progress.
Strong organizational and project management skills with the ability to manage multiple competing priorities.

Nice To Haves

Experience partnering with or working within a health system or healthcare practice.
Experience using CRM and sales engagement tools such as HubSpot, LinkedIn Sales Navigator, and other similar platforms.
Experience with PowerBI or another dashboarding tool.
Familiarity with oncology care delivery.

Responsibilities

Manage the lifecycle of new provider partnerships from initial discussions through to final contract signature.
Attend, schedule, and coordinate the preparation of partner-specific content for meetings with potential provider partners.
Take detailed notes of provider partner feedback and requirements, and of decisions made and actions assigned during meetings.
Coordinate with subject matter experts to ensure alignment on messaging for provider meetings, delivery of responses to partners on time, and to prepare content for meetings with prospects.
Report key metrics such as prospects in funnel, conversion rate, and prospect sources into senior management.
Manage and improve the provider partner onboarding process.
Create detailed Gantt-chart timelines for provider onboarding, tracking actions such as contract signature, pharmacy procedure alignment, patient screening and IT integration.
Continuously review and improve the structured process for clinic onboarding, including SME engagements, training, financial analyses and data reviews, and identifying internal champions.
Manage resources assigned to partner onboarding to ensure actions are completed and highlight resource shortages to management.
Track action completion and follow up to ensure responsiveness to all provider accounts.
Create and maintain a data-driven partner conversion process.
Work with senior leaders to identify key onboarding metrics such as conversion rates by channel.
Review conversion data to identify aspects of the onboarding funnel where prospects churn.
Create live dashboards of prospect interactions for each member of the Growth team.
Introduce new systems and tools for identifying and tracking conversions.