Provider Enrollment Supervisor - Remote US

Gainwell Technologies LLC•Any city, OH

9d•$51,800 - $74,000•Remote

About The Position

As a Provider Enrollment Supervisor at Gainwell, you will lead a team supporting provider enrollment operations and help ensure consistent improvement, operational performance, quality, and client service. You will oversee day-to-day work, coach and develop employees, and use analytical tools and performance measures to support employee engagement and client satisfaction. The role includes participating in client-related activities, supporting service-level commitments, and ensuring adherence to company, client, and regulatory policies. The position is fully remote in the United States, with work hours from 7:30/8:00 AM to 4:30/5:00 PM Pacific Time. It offers opportunities for career advancement and professional development in a collaborative, fast-paced environment focused on continuous improvement.

Requirements

Four or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing.
Two or more years leading a provider enrollment team.
Proficiency with Microsoft Office and hardware and software applications used to manage contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms.
Strong analytical and problem-solving skills, including the ability to interpret and use data to support team performance.
Strong written and oral communication skills to work effectively with team members, customers, and clients.
Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.

Responsibilities

Build, develop, and lead teams of individual contributors while supporting employees and day-to-day operations.
Establish regular team routines and use tools and reporting to drive performance.
Train and provide ongoing coaching using account-specific metrics, AHT, APT, occupancy, utilization, quality scores, and other performance measures.
Participate in client-related activities, including project planning and client calibration sessions.
Ensure employees adhere to company, client, and regulatory policies.
Work with employees and operational leaders to achieve client Service Level Agreements (SLAs).
Serve as an escalation point, handling escalated calls and customer inquiries to support team members.
Remove obstacles and champion change to build employee awareness and connection to their work and contributions.