Provider Enrollment Supervisor - Baton Rouge, LA (Hybrid)

Gainwell Technologies LLC•St. George, LA

19h•$48,400 - $69,200•Hybrid

About The Position

As a Provider Enrollment Supervisor at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. The Provider Enrollment Supervisor is responsible for the day-to-day operational leadership, performance and development of the Provider Enrollment team. The Provider Enrollment team is responsible for receiving and processing applications for provider participation in the Louisiana Medicaid program. Primary responsibilities include oversight of receiving and processing provider applications, processing file maintenance requests, maintaining electronic provider files, and answering provider questions regarding enrollment-related matters.

Requirements

High school diploma with two years of experience working in provider enrollment, credentialing, and Medicaid
Strong problem-solving skills with the ability to lead team members
Experience with adhering to established processes and understanding Service Level Agreements when working in a fast-paced environment
Strong customer service skills with an emphasis on written and oral communication for providing resolutions
Basic computer literacy and system navigation skills
Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload

Nice To Haves

Bachelor's degree is preferred

Responsibilities

Effectively manage a team that can range from 15-20 plus Provider Enrollment Specialists
Perform and manage administrative duties such as employee performance, training, evaluations, corrective actions, and time management.
Manage day-to-day operations for provider enrollment processors performing enrollment, credentialing, screening and/ or related verification activities.
Perform all admin tasks for direct reports (hiring, salary administration, performance reviews, etc.)
Work closely with the Louisiana Department of Health (LDH) provider enrollment leadership
Work with other GWT staff (systems, project team and operational leadership)
Ensure all contractual Service Level Agreements (SLAs) and Key Performance Metrics or deliverables are met
Work closely with LDH/GWT leadership
Develops all desk-level procedures for use by the Provider Enrollment Team
Oversees the compilation of Provider Enrollment statistics for the Louisiana Department of Health (LDH)