Provider Engagement Specialist, Principal Partnerships - Remote

UnitedHealth Group•Orlando, FL

6d•$91,700 - $163,700•Remote

About The Position

Optum Home & Community Care, part of Optum and UnitedHealth Group, is building a more connected healthcare experience that addresses individuals’ physical, mental, and social needs. As part of the Optum Care Transitions team, this role supports patients in navigating the healthcare system and accessing appropriate care and services. The Provider Engagement Specialist, Principal Partnerships supports strategic provider partnerships by driving consistent execution across multiple markets. The role coordinates across market teams and cross-functional stakeholders to translate partnership strategies into actionable plans, promote alignment and accountability, and support operational excellence, performance goals, and strong provider relationships. The position is remote within the United States and requires adherence to UnitedHealth Group’s Telecommuter Policy.

Requirements

Bachelor’s degree or equivalent work experience.
Experience in provider relations, provider engagement, network management, healthcare operations, account management, or a related healthcare field.
Experience managing multiple projects and priorities across geographically dispersed teams.
Experience coordinating cross-functional initiatives and driving completion of complex deliverables.
Experience analyzing data, monitoring performance metrics, and developing action plans to support business objectives.
Proficiency with Microsoft Office products, including Excel, PowerPoint, and Word.
Ability to communicate effectively with stakeholders at all organizational levels.
Driver’s license and access to reliable transportation.

Nice To Haves

Experience supporting provider networks, value-based care initiatives, healthcare partnerships, or provider engagement programs.
Experience leading or supporting BRMs, MEMs, PIMs, remediation activities, and provider performance improvement initiatives.
Experience partnering with MPPs, PERs, MOMs, Clinical Performance leaders, Network teams, and other cross-functional stakeholders.
Knowledge of Principal Partnership operating models, provider engagement strategies, healthcare operations, reimbursement, contracting, and network management.
Ability to drive execution, accountability, and operational consistency across multiple markets within a matrixed organization.
Solid facilitation, presentation, relationship management, and stakeholder influence skills.

Responsibilities

Lead development and execution of cross-market provider engagement strategies that support Principal Partnership priorities, business objectives, and JOC commitments.
Translate account strategies and partnership priorities into coordinated market-level execution plans aligned across participating markets.
Maintain integrated execution plans for partnership commitments, network requirements, performance goals, remediation activities, and operational priorities.
Coordinate activities across Managers, Provider Performance (MPP), Provider Engagement Representatives (PER), Market Operation Managers (MOM), Clinical Performance Managers, and other stakeholders.
Standardize and communicate execution expectations, workflows, governance processes, documentation requirements, reporting standards, tools, and communication practices across Principal Partnership markets.
Coordinate planning, preparation, execution, action-item tracking, and follow-through for Business Review Meetings (BRMs), Medical Expense Meetings (MEMs), Performance Improvement Meetings (PIMs), remediation efforts, facility action plans, and provider engagement initiatives.
Monitor execution progress, performance outcomes, documentation quality, timeliness, and adherence to Principal Partnership operating standards.
Identify execution gaps, inconsistent market practices, missed commitments, risks, and barriers; facilitate resolution and escalate unresolved issues through appropriate leadership channels.
Drive adoption of best practices, operational consistency, and continuous improvement across markets supporting Principal Partnership accounts.
Partner with the Market Operations Director, Principal Partnerships, Network Director, Principal Partnerships, and other functional leaders to translate network, reimbursement, contracting, participation, clinical, and operational priorities into measurable actions and outcomes.
Develop executive-level reports, presentations, governance materials, and performance updates to support partnership leadership, decision-making, and accountability.
Serve as a resource and liaison for Principal Partnership governance, execution excellence, stakeholder alignment, and operational effectiveness.