Provider Engagement Representative

Zelis•St. Louis, MO

1d•Hybrid

About The Position

The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal resulting in improved retention and client satisfaction. Leverages digital tools, including ChatGPT and other AI-enabled technologies, to enhance provider communication, improve workflow efficiency, support documentation, and identify opportunities to strengthen the overall provider experience. The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.

Requirements

HS Diploma & 1-3 yrs
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Demonstrates advanced organizational and documentation skills across multiple concurrent projects.
Communicates effectively with cross-functional teams and stakeholders.
Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies.
Detail-oriented with strong analytical and problem-solving abilities.
Works independently with minimal supervision and contributes actively to team success.
Excellent telephone and client service skills
Has proficiency in tele-sales and marketing techniques yielding increased product usage

Responsibilities

Proactively contact client after specified time period if product has not been used; resolve any outstanding issues they may have.
Contact client to obtain any missing information in order to successfully process their claim payments.
Assist providers in processing credit card payments.
Reach out to providers who have opted in for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
Promote and assist providers with enrolling in the Zelis ZAPP EDGE solution.
Educate providers on the benefits of the Zelis Provider Portal.
Use ChatGPT and AI tools, where appropriate and in accordance with company policies, to support provider communications, summarize interactions, draft follow-up messaging, streamline research, and improve operational efficiency.
Leverage AI-assisted insights to identify trends, recurring provider questions, and opportunities to improve engagement and retention strategies.
Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy, confidentiality, and responsible use of AI technologies.
Requires minimal daily supervision.
Accountable for day-to-day tasks.
Must have professional manner and respect the confidentiality of provider information.
Ability to manage and prioritize multiple tasks.
Ability to work under pressure and meet deadlines.
Ability to use ChatGPT, AI tools, and other technology resources responsibly and effectively to support daily responsibilities.
Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion.
Attention to detail and concern for impact is essential.
Ability to apply AI-supported tools, including ChatGPT, to enhance problem-solving, communication, and process efficiency while maintaining accuracy and compliance.