Provider Engagement Manager

Coral Care • New York, NY

1d • $120,000 - $140,000

About The Position

Coral Care is a pediatric therapy marketplace connecting families with speech, occupational, and physical therapists for in-home and community-based care. We're a Series A startup operating across ~8 states, building the infrastructure that lets great clinicians do their best work and lets families get help where they actually live. Our providers are the heart of the marketplace — this role exists to make sure their experience with us is one worth staying for.

We're looking for someone who understands what makes people do the thing — and can build the systems that get them there. You'll own the metrics behind provider growth: how quickly a new provider reaches their first session, how a one-patient provider becomes a three-plus-patient provider, and how we keep providers active and engaged over the long haul.

This is equal parts strategy and execution. You'll diagnose where providers stall, design interventions to move them, run the experiments to prove what works, and ship the winners across the network. If you've spent time in behavior change — getting people to stick with a habit, a program, or a goal — and you want to point that skill at a mission that matters, this is built for you.

This role reports to the Head of Provider Operations.

Requirements

• 5-7 years in a role where your job was to change behavior at scale — and you can point to the metric you moved.
• Comfort with behavioral-science frameworks (motivation, habit formation, incentive design) and the experimental method to back them up.
• Fluency with data — you can pull a cohort, read a funnel, and design an A/B test.
• Clear, warm communicator — much of this job is writing things providers actually want to open.

Nice To Haves

• Experience at a company where people needed motivation, not just information — think fitness, digital health, financial wellness, or habit-building products (think: Noom, WW, Omada, Hinge Health, Whoop, Peloton, Calm) or supply-side engagement at a marketplace (Etsy seller engagement, Care.com, Rover, Thumbtack, Headway, Alma).
• Comfort with tools like SQL/Metabase, HubSpot, or similar is a plus; eagerness to learn ours is a must.
• A clinical license or background.

Responsibilities

• Launch experience & time-to-first-session: Get new providers from onboarded to actively seeing patients, fast. Own the activation funnel, find the friction, and shorten time-to-first-claim.
• Caseload growth (1 → beyond patients): Turn newly active providers into providers with full, sustainable caseloads. Design the nudges, incentives, and touchpoints that drive job claims and expansion.
• Marketplace health & proactive intervention: Spot silent churn before it happens. Build the early-warning signals and the interventions that re-engage at-risk providers before they go quiet.
• Recognition & deeper engagement: Build the recognition systems and community touch points that make providers want to stay and grow with us — the top of the flywheel.
• Run a steady cadence of experiments — hypothesis, test, measure, scale — and operate the machinery (segmented messaging, cohort tracking, drips) that delivers the right nudge at the right moment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed