Provider Engagement Coordinator, Office of Chief Medical Officer

City of New York • New York, NY

26d • $87,743 - $94,762 • Hybrid

About The Position

The Center for Health Equity & Community Wellness (CHECW) aims to eliminate health inequities that lead to premature mortality. CHECW works to increase the visibility of unjust policies and advocate for redress for impacted NYC communities by addressing social determinants of health across community and healthcare systems. The Provider Engagement Coordinator, reporting to the Office of the Chief Medical Officer, will support the mission to bridge public health and healthcare in New York City. This role involves aligning and strengthening healthcare provider engagement and communication strategies, ensuring information is evidence-based, equitable, and socially just. Additionally, the coordinator will design, develop, and pilot innovative initiatives through collaborations with multidisciplinary healthcare partners, stakeholder convenings, and the application of health equity frameworks.

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• Experience with stakeholder engagement and project management.
• Excellent communication (verbal & written) and interpersonal skills.
• Strong analytical skills and ability to manage and report complex information.
• Experience working with clinical or health care stakeholders.
• Experience with communications and external affairs.
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities, along with a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
• Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

• Master's degree in a related area (MPH, MSW, MSc, etc.)
• Understanding of communication theory and equity frameworks preferred.
• Clinical background a plus but not required.
• Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
• Experience working with the public health sector and coordinating projects involving multiple stakeholders.
• Ability to prioritize and work in fast-paced environment with hard deadlines.
• Experience with Salesforce platforms may be preferred.

Responsibilities

• Research, develop, implement, and strategize for enhanced engagement with diverse health care providers across New York City, including primary care clinicians, specialty care clinicians, and healers.
• Research and define key performance indicators (KPIs) for planned campaigns and ad-hoc communications such as Health Alert Network advisories, Dear Colleague Letters, and City Health Information Bulletins.
• Review and compile success criteria and key performance indicators to disseminate among agency leadership and relevant divisional liaisons on a monthly basis.
• Coordinate and streamline agency-wide provider communications through ad-hoc cross-divisional touch-bases.
• Coordinate a tri-annual Provider Engagement Cross-Divisional Huddle to spotlight provider communications & engagement efforts, discuss barriers, facilitators, and updates.
• Annually update agency-wide Provider Steward Directory, conducting outreach to the listed stewards who oversee their respective provider communications.
• Provide recommendations across divisions on provider outreach and connect appropriate agency staff who maintain provider lists.
• Recommend and test communication strategies to increase provider engagement (e.g., alternative mechanisms including text messaging via Mobile Commons, content for provider-focused social media, etc.).
• Research and develop a thorough understanding of the provider population, across various strata including provider specialties and populations served.
• Serve as Salesforce-Public Health Partners Connect Liaison for the Office of the Chief Medical Officer, managing mass email communications.
• Attend monthly governance meetings hosted by COO/Strategic Data Initiatives Unit.
• Provide technical assistance and partner with internal teams on mass communications channels; and strategize framing and messaging for providers.
• Provide management and oversight to a Chief Medical Officer social media account in coordination with Agency and Division communications staff.
• Develop, implement, and maintain project management systems to track provider engagement workstreams within the Chief Medical Officer’s team and in partnership with other Agency staff working on coordinated strategies.
• Liaise with consultants and other external experts, as appropriate, in refining and developing strategies.
• Research peer-reviewed and gray literature for best practices and tools appropriate for use or application in provider engagement strategies.
• Manage up to two staff working on provider engagement workstreams.
• Serve as Incident Command System (ICS) coordinator for the Emergency Response Group, Provider Communications & Engagement, overseeing emergency preparedness efforts for health communications and provider engagement during emergency response activations.
• Work with ERG leadership to develop, maintain, and enhance ERG staffing and preparedness activities.
• Convene ERG leadership on a bi-monthly basis.
• Attend monthly ICS Coordinator meetings convened by OEPR.
• Share information, updates, and guidance from OEPR with ERG leadership to facilitate awareness and inform ERG development.
• Maintain on-call schedule and update “Responder Scheduler” app monthly.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level