Provider Engagement Communications & Training Specialist

Centene Corporation

2d • Remote

About The Position

Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Manage provider communications and training activities for assigned business unit. Provide strategic solutions to business needs to include individual and group training needs while complying with state regulatory, contractual, and deliverable requirements. Manage the writing, design and production of provider newsletters, provider educational materials, Provider Network Management Plans, manuals, and website content while adhering to Corporate style guides and complying with state-mandated regulations Serve as liaison between Corporate Marketing & Communications and other business units, adhering to company standards and the review and approval process Review and audit provider communications and training material for accuracy. Develop training schedules and regularly evaluate core competencies associated with training initiatives Review and revise policies, procedures and/or work processes to ensue development and adherence to best practices by the provider network management departments Develop and administer role-based training programs, including the development of training material such as desktops, live demonstrations, FAQs, document templates, multimedia visual aids, video tutorials, and reference libraries to employ technologies and enhance training development programs specific to all provider network management departments Manage client relationship management software and department inboxes, attend corporate training relevant to all provider network management departments and other duties as assigned

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of provider relations, communications, or training experience.

Responsibilities

• Manage provider communications and training activities for assigned business unit.
• Provide strategic solutions to business needs to include individual and group training needs while complying with state regulatory, contractual, and deliverable requirements.
• Manage the writing, design and production of provider newsletters, provider educational materials, Provider Network Management Plans, manuals, and website content while adhering to Corporate style guides and complying with state-mandated regulations.
• Serve as liaison between Corporate Marketing & Communications and other business units, adhering to company standards and the review and approval process.
• Review and audit provider communications and training material for accuracy.
• Develop training schedules and regularly evaluate core competencies associated with training initiatives.
• Review and revise policies, procedures and/or work processes to ensue development and adherence to best practices by the provider network management departments.
• Develop and administer role-based training programs, including the development of training material such as desktops, live demonstrations, FAQs, document templates, multimedia visual aids, video tutorials, and reference libraries to employ technologies and enhance training development programs specific to all provider network management departments.
• Manage client relationship management software and department inboxes.
• Attend corporate training relevant to all provider network management departments and other duties as assigned.

Benefits

• competitive pay
• health insurance
• 401K
• stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level