Provider Data Services Specialist

CVS Health

1d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Fully Remote Position Position Summary The Provider Data Services Specialist position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Requirements

1-3 years of call center and /or customer service experience.
1-3 years of healthcare experience.
A mental health or human services background.
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
A private and confidential workspace free from distractions
Time management skills to promptly respond to e-mails, call, and chat messages

Nice To Haves

Bilingual or multilingual skills are a plus.

Responsibilities

Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.
Follows area protocols, standards, and policies to provide effective and timely support.
Responds to member inquiries about services, requests, and resources for placement services by connecting them with a provider that best meets their needs.
Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
Takes direction to execute techniques, processes, and responsibilities.
Coordinates Worklife, employee assistance, and management consultant resources.
Reviews member's needs and communicates information regarding relevant services and resources.
Administers policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.