Provider Coordinator

Allina Health•Saint Paul, MN

7d•$22 - $30•Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. This position supports Medical Oncology scheduling and provides coverage for other scheduling areas within the department. Responsibilities include scheduling patient appointments, managing incoming and outgoing phone calls, assisting patients with in-person scheduling needs, and collaborating with team members to ensure efficient scheduling operations and excellent patient service. 1.0 FTE (80 hours per two-week pay period) 8-hour day shifts; scheduled hours may include 7:45 a.m.–4:15 p.m., 8:00 a.m.–4:30 p.m., or 8:15 a.m.–4:45 p.m No weekends

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

High school diploma or GED
Post secondary education in medical field
2 to 5 years experience in a medical office including administrative support, scheduling, customer service, working knowledge of Microsoft Suite and electronic medical records

Responsibilities

Maintains systems essential to the daily operations supporting patient care.
Schedules and coordinates a variety of appointments, procedures and tests, maintains and communicates department and provider schedules and provides excellent department support to promote efficient, effective clinical operations and provide exceptional patient experience.
Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments between multiple providers.
May enter all scheduling documentation in the electronic medical record.
Verifies insurance and obtains prior authorizations as needed, may register patients.
May manage the patient outcome tool, including preparation and distribution.
May create, delete and modify schedule versions and calendars to reflect changes in provider schedules.
Arranges interpreter services for patients as needed.
May provide department reception, patient check-in.
Provides telephone coverage, routing messages accordingly.
May track insurance verification using multiple systems.
May maintain lobby area.
May ensure that patient documentation is complete and is responsible for an insurance or referral work queue.
Organizes and maintains department records, manuals and patient education materials.
Participates in completion of patient data reporting requirements and compliance with regulatory standards.
May create and maintain all training materials for new and current employees.
May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
Analyzes patient records to determine if outside documents are needed.
Reviews patient consent forms and ensures they are updated with the patient.
Contacts document source, obtains records, scans and indexes into the electronic medical record.
Other duties as assigned.