Communications & Training Specialist

BrightonONE•Boston, MA

1d•Hybrid

About The Position

BrightonOne is a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families, with enterprise discipline in service to those who served. The Provider & Beneficiary Communications & Training Specialist develops and delivers the education and communications that connect the US Family Health Plan of Southern New England ("USFHP") with its providers, beneficiaries, and stakeholders. This policy-driven role creates outreach materials, translating plan policies and program changes into clear, compliant communications to support engagement, retention, and growth for the plan's beneficiaries and providers. Additionally, this role is responsible for overseeing and designing educational and training programs to improve the knowledge and skills of employees within the organization.

Requirements

Bachelor's degree in marketing, communications, public health, or a related field preferred; High School Diploma and applicable years of experienced considered in lieu of degree.
2 or more years of communications, marketing, or health plan/member-education experience.
Healthcare or managed care communications experience preferred.
Strong writing, editing, and content-development skills across audiences and channels.
Ability to translate complex policy into clear, compliant, plain-language communications.
Collaboration with marketing and cross-functional stakeholders; project management of review cycles.
Must be able to obtain and maintain U.S. Government personnel security clearance as a condition of employment.
Candidates must be authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Familiarity with TRICARE/USFHP and veteran/military audiences preferred.

Responsibilities

Develop clear, accurate, policy-driven communications and educational materials for providers, beneficiaries, and stakeholders across print and digital channels.
Translate complex plan policies, benefits, and program changes into accessible, audience-appropriate content.
Ensure materials meet regulatory, brand, health-literacy, and accessibility (e.g., plain-language, ADA) standards.
Plan and execute outreach and engagement campaigns to providers, beneficiaries, and community/military stakeholders.
Support plan growth, retention, and satisfaction through targeted, measurable communication.
Partner closely with the marketing department, provider relations, plan growth team, and compliance on messaging, campaigns, and brand consistency.
Coordinate review and approval workflows to ensure accuracy, regulatory compliance, and required disclaimers.
Collaborate with department leads to identify skill gaps, compliance requirements, and operational improvements.
Design, integrate, update and evaluate training curriculum for onboarding and regulatory compliance, including but not limited to facilitator guides, job aids, learning modules, and assessment tools.
Ensure all training meets healthcare regulations, accreditation standards, customer service standards, and is aligned with the organization’s mission and quality goals.
Proactively remain informed on healthcare laws, HIPAA, OSHA, and facility-specific compliance requirements.