Provider and Community Relations Specialist

Westside Children's Therapy•Mokena, IL

4d•Hybrid

About The Position

The Provider and Community Relations Specialist is responsible for driving growth by identifying, developing, and maintaining strategic partnerships within the healthcare, education, and community health sectors in their assigned region. This role focuses on promoting evidence-based Applied Behavior Analysis (ABA) and Pediatric Therapy services for children and families by building strong relationships with physicians, school administrators, and community health partners. This role is an exciting opportunity for a motivated, relationship-driven professional to make an impact and build a strong referral network. Close collaboration with the marketing team and clinical teams is a key aspect of this role, along with lead generation and working toward growth goals.

Requirements

Bachelor's degree in Business, Healthcare, Education, or a related field.
2-4 years of experience in healthcare sales
Demonstrated ability to build and maintain relationships with physicians, schools, and healthcare partners
Proficiency with CRM tools to effectively manage sales pipelines and track business development activities
Exceptional communication, negotiation, and organizational skills to drive successful partnerships and achieve business goals
Valid driver’s license with active insurance and a clean driving record
Access to reliable transportation

Nice To Haves

Strong understanding of ABA therapy, developmental and behavioral health services, and the benefits of early intervention for children and families.
Ability to establish and maintain meaningful relationships with healthcare providers, schools, and community partners to promote ABA services and drive referrals.
Exceptional verbal and written communication skills to effectively educate stakeholders, convey the value of ABA services, and negotiate partnerships.
Proficiency in using CRM systems to track leads and measure the success of business development strategies, along with the ability to analyze trends and adjust approaches accordingly.
Ability to work closely with internal teams, such as marketing and clinical operations, to develop cohesive strategies and deliver consistent messaging to external partners.

Responsibilities

Establish and maintain strong relationships with healthcare providers, school administrators, and community health and social organizations to promote and expand access to ABA and Pediatric Therapy services for children and families
Identify, develop, and cultivate strategic partnership opportunities to increase access to pediatric therapies for children with developmental and behavioral needs
Execute consistent weekly field outreach, including a minimum of 8 in-person visits per week, to build new referral relationships
Drive referral network growth: build and manage an active portfolio of 50+ referral accounts, generate a target of 3 new referral relationships monthly and host a minimum of 2 educational lunch presentations or in-services per month
Maintain accurate daily documentation of all outreach activity in CRM, ensuring a 48-hour follow-up on all new contacts and meeting outcomes
Actively participate in strategy and collaboration by attending weekly team meetings, aligning with marketing, sharing competitive intelligence, and developing quarterly growth approaches for underperforming territory areas
Effectively communicate the benefits of early intervention and customized ABA and Pediatric therapy solutions to physicians, care teams, and other key stakeholders to drive referrals and business growth
Generate leads through various outreach methods and build relationships with potential referral partners to drive service utilization
Collaborate with internal teams, including marketing, clinical operations, and others, to develop and implement effective strategies that align with overall business goals
Partner with the marketing team to create impactful messaging, educational materials, and referral strategies that resonate with target audiences and effectively promote ABA and Pediatric Therapy services
Represent the company at conferences, professional association meetings, community events, and other networking opportunities to increase brand visibility and promote ABA and Pediatric Therapy services
Meet and exceed quarterly and annual business development goals, ensuring revenue and growth targets are achieved
Ensure all partnership and referral-building activities are conducted in compliance with industry regulations and ethical standards to maintain the integrity of the referral network
Monitor industry trends, competitor activities, and emerging opportunities to stay informed and adjust business development strategies accordingly