Provider Administrative Assistant, Pediatric Critical Care

University Hospitals•Cleveland, OH

2d•Onsite

About The Position

The Provider Administrative Assistant, Pediatric Critical Care role involves assessing customer needs, meeting quality standards, and evaluating customer satisfaction. This position requires excellent communication and customer service skills, including answering and making telephone calls. The assistant will coordinate various clinical and non-clinical administrative activities for providers, such as managing schedules, lab coats, and ID badges. Responsibilities include scheduling office visits, surgical procedures, and ancillary testing according to practice guidelines. The role also ensures the completion of patient financial clearance activities, including insurance eligibility, medical necessity, and prior authorization. Additionally, the assistant will prepare and coordinate materials for meetings and interviews, handle administrative issues related to phone calls, and complete correspondence and administrative paperwork. Typing, transcribing, and processing of various documents, grant papers, and publications are also key duties, along with coordinating their timely submission. General office duties and backup support for other staff are expected, along with other departmental duties as assigned. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and adhering to specific departmental documentation. A critical aspect of the role is abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to address the appropriate use of PHI.

Requirements

High School Equivalent / GED (Required)
Experience with demonstrated problem solving ability (Required)
Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills
Ability to organize and prioritize workload to achieve expected outcomes
Proven ability to successfully manage multiple tasks simultaneously
Basic knowledge of office equipment
Basic computer skills in Windows environment
Excellent verbal & written communication skills
Experience in customer service environment
Excellent Organizational skills
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

Nice To Haves

1+ years secretarial experience preferably in health care setting.
Medical terminology

Responsibilities

Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Completes correspondence &/or administrative paperwork.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Performs general office duties and provides back up support for other staff as needed.
Other departmental duties assigned as needed.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.