Protective Services Quality and Training Specialist

AgeSpan•Lawrence, MA

6d•$70,000 - $74,000•Hybrid

About The Position

AgeSpan has been supporting individuals' desires to make their own decisions, secure their independence, and remain living independently in the community since 1974. The agency values its employees and fosters a stimulating, friendly, and collaborative work environment. AgeSpan is a thought-leader and nationally recognized for generating new ideas, welcoming creativity and employee input. The agency offers competitive salaries, generous vacation time, and an excellent work/life balance, valuing diversity and encouraging career growth. The work environment at AgeSpan is supportive, collaborative, and encourages diverse perspectives and backgrounds, with a focus on innovation and developing novel solutions. Employees are encouraged to develop through opportunities to get involved, use their voice, and gain new knowledge and skills. A satisfying balance between work and personal life is supported through a flexible workplace, generous paid time off, and wellness programs.

Requirements

A Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role preferred; OR A Bachelors' degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least two years of experience in counseling, casework or case management providing protective or crisis intervention services may be substituted for Masters.
LSW eligibility within 2.5 years of hire required.
Strong verbal and written skills.
Strong computer skills and comfort with applications and programs including Microsoft Word, Excel, Outlook and Internet use.
Highly organized, with strong time management skills.
Strong interpersonal and problem-solving skills.
Reliable transportation.

Nice To Haves

Experience in a Protective Services or crisis intervention role.

Responsibilities

Develops and manages all onboarding activities for new workers, including coordinating training plans in conjunction with AGE and agency mandated training, arranging shadowing opportunities, and observing new workers in the field.
Oversee new hires until they receive their first case assignment and transition to their long-term supervisor.
Sets up new hire accounts and resources including PEX cards, APS access, Uber accounts, PS Team Groups, business cards, and interpretation software access.
Processes waivers for new staff as needed.
Develops and delivers Community Presentations representing AgeSpan in the broader community.
Coordinates and delivers AgeSpan Quarterly Training for departmental staff.
Manages all AGE training activities, ensuring staff complete training in a timely manner.
Provides coaching and guidance to any staff member requiring additional development, including accompanying staff in the field, modeling investigative interviews, and offering direct support on cases.
Collaborates with the Director of Protective Services and Assistant Director of Protective Services to maintain the departmental training schedule by coordinating and communicating with guest speakers, booking rooms, and other logistics.
Creates (in collaboration with management) and maintains a QA feedback system.
Conducts QA field visits to assess staff performance and ensure staff are meeting programmatic standards.
Runs reports and manages quality assurance data to support programmatic compliance.
Reviews cases and documentation as part of ongoing QA efforts.
Screen PS reports of abuse from mandated and non-mandated reporters. This position will have a minimum of two assigned shifts per week and will be part of a rotating screening coverage schedule. Additional screening shifts may be required during periods when onboarding responsibilities are not active.
Provides coverage support for the PS Department, including participation in after-hours rotating on-call system.
Other related duties as assigned.