Protective Services Officer (7am - 3pm)

Nationwide•Des Moines, IA

7d•$49,100 - $91,300•Onsite

About The Position

Nationwide's Technology team is seeking a Protective Services Officer to play a key role in maintaining a safe, secure, and professional workplace. This position is part of a corporate environment where attention to detail and commitment to service make an impact. The role offers a consistent schedule from 7:00 AM to 3:00 PM, with two consecutive days off during the week. Flexibility to work weekends and holidays is required. The ideal candidate is dependable, detail-oriented, takes pride in delivering excellent service, and is confident working in a customer-facing corporate setting.

Requirements

High school degree required.
One or more years of related security experience.
Proven knowledge of corporate safety and security practices, procedures, equipment, firearm, and console operation.
Must have the ability to learn the use of firearms (qualify annually) and safety equipment.
Must possess personal computer skills.
Must possess good verbal and written communications skills.
Must possess ability to use good judgment, deescalate and provide calm and rational direction.
Dependable, detail oriented professional.
Confident working in a customer facing corporate setting.
Flexibility to work weekends and holidays is required.
Must be in good physical condition.
Must possess the physical ability to walk, run, stoop, kneel, carry and lift in order to perform assigned duties.
Must be available to work after standard office hours, weekends and holidays as needed for emergency situations and special event coverage.
A valid credit and/or background check will be required as part of the selection process.
A criminal check will be done yearly for all security associates.

Nice To Haves

Bachelor or technical school degree is preferred.

Responsibilities

Greet and screen all visitors entering the facilities.
Patrol the facilities and report or take action to correct any breach of the company security policy.
Learn all functions of the Security Control Room, including database management and troubleshooting of computerized systems.
Learn functions of the Identification Center, including database management and production.
Proactively investigate crimes and unusual, suspicious, or dangerous incidents and resolve these situations.
Execute life safety procedures to protect associates in various emergency situations.
Greet all persons entering or calling the office buildings and provide requested information.
Enforce company security and life safety policies.
Respond to emergency situations such as workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, and alarm notifications.
Assist with emergency procedures and may direct public safety officials.
Patrol the buildings to provide physical security and safety protection for the facility and associates.
Respond immediately to radio calls to investigate alarms and emergency situations.
May be required to patrol the campus on bike, foot, or in a car.
Act to protect lives and property and prevent criminal acts.
Provide a high level of customer contact.
May approach suspicious persons, respond to crimes in progress, or be involved in other life-threatening or dangerous situations.
Write initial loss/stolen or incident reports for claims of loss or situations within the facilities.
Conduct follow-up investigations, including reviewing documents, video, and interviewing suspects and victims.
Assist management with the investigation of these situations.
Testify in court, prepare reports for court, and preserve evidence as needed.
Maintain facilities access control of associates by card key system.
Secure the facilities at the end of a workday and maintain this secure mode until the facility is accessed for the scheduled workday.
May operate the access control system to allow or deny access, create access cards, create system reports, and maintain the database.
Provide associates escorts to and from facilities.
Assist with regularly scheduled building facility inspections of fire extinguishers, standpipe systems, public address systems, elevators, and fire alarm systems.
With proper approval, may carry a firearm when on duty and qualify with the firearm at least annually.
If armed, intervene in situations where there is imminent risk of harm to associates or customers, which may include investigation, reporting, electronic system intervention, physical altercation, or force, including deadly force.
May be required to obtain a concealed carry permit dependent upon assignment.
May assist with on-the-job training of new security associates at all locations.
Provide security awareness and new hire security training to the associate population.
Perform courier service to financial institutions for the Nationwide Companies.
Monitor electronic protection systems including alarms, closed-circuit television, access control, fire, elevator, intercom, and other systems as assigned.
Dispatch security, public safety, or other personnel to alarm conditions across the country from the alarm monitoring center.
Maintain databases within these systems and provide reports.
Monitor alarm systems across the country.
Maintain, troubleshoot hardware systems.
Maintain and modify software and data.
Provide database and activity reports based on alarm activity.
Direct vendors during the install process.
Frequent communication with end users for training and problem resolution.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off (minimum of 18 days per full calendar year, pro-rated quarterly based on hire date)
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire