Protective Services Guard

Worcester Art Museum•Worcester, MA

32m•$16 - $17•Onsite

About The Position

The Worcester Art Museum is looking for part-time Protective Services Guards to help keep the Museum’s visitors and collection safe while creating a welcoming, positive experience for everyone who walks through our doors. This is a highly visible, people focused role that blends safety, hospitality, and attentiveness. Shifts include days, evenings, weekends, and holidays, so flexibility is important. If you enjoy working with the public and staying engaged on your feet, this could be a great fit. Protective Services Guards work throughout the Museum in spaces like galleries, construction areas, and event venues. On a typical shift, you may open or close gallery spaces and keep an eye on visitor activity. You’ll answer questions, offer directions, and gently remind guests of museum guidelines when needed. Part of the role includes monitoring artwork and gallery conditions and watching for anything out of the ordinary. Guards are often the first people visitors interact with, and you play an important role in noticing potential safety issues. When something needs attention, you’ll communicate with supervisors or the control room to make sure it’s addressed. Most days are calm and routine, but being ready to respond when conditions change is an important part of the job. We’re looking for people who are observant, approachable, and comfortable working independently while following clear protocols. You should be comfortable spending most of your shift walking and standing, staying aware in both quiet galleries and busy spaces, and interacting with a wide range of visitors. Clear communication, good judgment, and the ability to stay calm in unexpected situations are essential. This is an entry level role, and prior security experience isn’t required—many guards come from customer service, hospitality, retail, or other public facing backgrounds. We provide training, and we value reliability, professionalism, and a genuine interest in helping create a safe and welcoming environment.

Requirements

Reliable and punctual
Demonstrate strong responsibility and effective time management
Attentive and composed
Able to stay observant while working independently
Able to work in galleries, public areas, and event spaces
Strong communication and interpersonal skills
Interact respectfully with a diverse range of visitors
Provide directions and information
Reinforce museum guidelines calmly and professionally
Safety-minded and procedural
Able to identify potential safety or security concerns
Follow established protocols
Communicate issues promptly to supervisors or the control room (by radio/phone)
Comfortable using basic technology, including email, scheduling, and timekeeping/payroll systems
Must be 21 years of age or older
Able to stand and walk for extended periods
Able to navigate stairs and multiple levels of the building
Able to remain attentive while working on hard surfaces during assigned shifts, with or without reasonable accommodation