Protective Services Counselor - HEM

City of Richmond•730 East Broad Street, VA

8d•Onsite

About The Position

The City of Richmond Department of Justice Services is seeking highly qualified candidates for the position of Protective Services Counselor. The incumbent will work in the Adult Home Electronic Monitoring Unit and is responsible for providing monitoring of all court-ordered movements. This class provides case management and collaboration with justice partners. Work includes utilization of GPS technology; regularly communicating with program participants; writing compliance/non-compliance letters; testifying in court; conducting home verifications; problem-solving technical and equipment issues; and serving as the point of contact for assigned program participants. The HEM program is a 24 (twenty-four) hour operation. Working shifts are assigned based on program needs and may be subject to change with notice. This position may include days, evenings, overnights, weekends, and holidays as scheduled ahead of time or could be called in based upon business needs. This position is an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

Requirements

Associate degree in human services, Social Services, Criminal Justice, or related behavioral health field
Two (2) years of related criminal justice or social services experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the class.
Considerable knowledge of laws and legal procedures as it relates to home electronic monitoring; court proceedings and courtroom decorum; mental health training, including behavioral needs of program participants; human behavior; criminal behavior; proper search procedures and protocols; security operations; computer programs such as Microsoft Office Suite and electronic databases and related software applications.
Demonstrated skill in communicating with various internal and external departments; dealing with program participants in an empathetic yet firm manner; enforcing rules and regulations; establishing a positive rapport with program participants; exhibiting sound judgment in stressful situations; identifying behavior induced by drugs or alcohol; intervening effectively in crisis situations; maintaining a calm composure; planning, scheduling, prioritizing, and monitoring program participant activities; providing effective and appropriate supervision.
Proven ability to demonstrate awareness and attention to detail and understanding, interpreting, and conveying to others written policies, procedures, and instructions.

Nice To Haves

Eligible to obtain VCIN Certification
Bachelor's degree in a related field is preferred.

Responsibilities

Installing, troubleshooting, and conducting routine inspections of Global Positioning System (GPS) monitoring equipment
Maintaining an inventory of equipment and supplies
Conducting home/work/school visits
Preparing written reports and documentation as required and needed.
Testifying in Court and providing reports to the Court
Performing other related duties as assigned
Obtain CAPIAS for justice involved defendants from the Richmond’s Magistrate Office
Provide comprehensive case management services to justice-involved individuals.
Coordinated with courts, pretrial/probation officers, attorneys, and community providers to ensure compliance with legal requirements.
Maintain accurate, timely, and confidential case records in accordance with agency policy, state regulations, and ethical standards.