Protective Security Officer - Mid Level

USAA•Charlotte, NC

3d•Onsite

About The Position

USAA is seeking a mid-level Protective Security Officer for their Charlotte, NC facility. This role is responsible for providing armed workforce security and safety, responding to and resolving issues related to access control, accident and emergency response, medical response, workplace violence, active shooter events, and other security concerns. The position operates under limited supervision, utilizing established procedures for moderately complex duties and problem resolution, all in alignment with USAA’s Security Officer Standards. The role requires an individual to be in the office 5 days per week. Relocation assistance is not available for this position.

Requirements

High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
2 or more years of physical security, law enforcement, or military experience.
Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.
Possess valid state driver's license.
Job Offer contingent on passing the MMPI evaluation.
Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., NC Private Protective Services Armed Guard License.

Nice To Haves

Ability to work 8- or 10-hour shifts: nights, weekends and holidays. Occasional overtime may be required.
2 or more years of physical security experience in a corporate environment
Strong interpersonal skills and displays a team player attitude
Prior experience using security related systems. Report management system, two-way radios, visitor management systems.
Previous experience in responding to emergency incidents, dealing with potential use of force incidents and experienced in successful de-escalation of critical incidents and individuals.
Ability to rapidly respond to a critical incident while maintaining situational awareness while apply critical thinking and learned best practices and policies.
Prior LE or security, EMT or medic related experience, familiar with report managements systems, incident/spot reports, two-way radio communications and regulatory control systems and policies.
Possess a strong firearm safety track record, proficiency, and familiarity.
Ability to always maintain individual firearm safety awareness and accountability.
Possesses current Private Protective Services Armed Guard License.
US military experience through military service or a military spouse/domestic partner

Responsibilities

Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies; provides information and direction to employees, visitors and contractors.
Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.
Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities.
Enforces parking and traffic controls and composes incident reports.
Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.
Interfaces with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.
Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.
Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.
Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.
Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.
Performs all other duties as assigned.