Protection Specialist (SPS, 1562)

Ross Dress For Less•Springfield, MO

2d•Onsite

About The Position

The Store Protection Specialist (SPS) is responsible for creating a safe and secure shopping environment while supporting sales floor operations and delivering excellent customer service. The SPS serves as a visible deterrent to theft through strong customer engagement, awareness, and execution of Ross's Shortage One Plan initiatives. This position helps reduce shrink by maintaining a high level of command presence, monitoring store activity, identifying shortage opportunities, and supporting operational compliance. The SPS partners closely with Store Leadership to promote a clean, safe, and customer-focused shopping experience.

Requirements

High school diploma or equivalent preferred.
Previous retail, customer service, security, loss prevention, or asset protection experience preferred.
Strong observation and problem-solving skills.
Ability to remain alert and focused in a fast-paced environment.
Effective verbal and written communication skills.
Ability to interact professionally with customers, associates, and leadership.
Basic computer skills and ability to complete required reports and documentation.
Reliable attendance and schedule flexibility, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to move throughout all areas of the store.
Ability to occasionally lift up to 25 pounds.
Ability to observe activities across large retail environments.
Ability to work in a fast-paced retail setting.

Responsibilities

Provide exceptional customer service by greeting and engaging customers throughout the store.
Maintain a highly visible presence at store entrances, exits, and high-risk areas.
Support Ross's Shortage One Plan through proactive shortage awareness and prevention.
Monitor store activity and identify potential theft, fraud, and safety concerns.
Communicate observations and concerns to Store Leadership and Loss Prevention partners as appropriate.
Perform safety inspections and identify hazards that could impact customers or associates.
Support Emergency Response procedures and assist with incident documentation.
Monitor fitting room areas and other shortage-sensitive locations.
Ensure merchandise protection devices, EAS tags, and security fixtures are utilized correctly.
Observe and report operational compliance opportunities related to shortage control.
Build positive working relationships with store associates and leadership teams.
Support a clean, safe, organized, and customer-ready sales floor.
Complete all required training and company-directed reporting accurately and on time.
Assist with maintaining a welcoming environment that supports both customer satisfaction and shortage reduction.