Protection Specialist (11:00p - 7:00a)

Armstrong Group•Warrendale, PA

1d•Onsite

About The Position

If you are looking for an exciting opportunity with a Company that strives to help you grow professionally then look no further! Based within our award-winning alarm monitoring center, our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high energy call center role is designed with a dedicated approach to creating a superb customer experience, coupled with a focus on creating an impressive environment for our team members to be successful within. In addition to working with a very upbeat and friendly team, we offer competitive pay and a comprehensive benefit plan including medical, dental, vision, flexible spending, long term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire!

Requirements

Positive communication – Clear tone and customer oriented.
Customer focused – Supporting a holistic customer centric approach.
Application navigation – Skillfully maneuver within software application.
Speed and accuracy –A minimum typing speed of 35 wpm is required.
Calm and collective – Effectively control emergency situations.
High School Diploma or equivalent
Successful completion of a drug test
Comprehensive background screen
Ability to gain all state licenses

Responsibilities

Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance with established procedures.
Monitoring and responding to video alarm events by reviewing live and recorded footage to accurately assess potential security threats and determine appropriate action. Document incidents, follow established protocols, and promptly communicate with clients, emergency services, or internal teams to ensure timely and effective resolution.
Processing inbound calls relating to alarm events, providing secure and customer centric assistance.
Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation providing schedules that are focused on providing a solid work-life balance.
Attention to detail and accuracy is vital, ensuring that actions are reflective of established procedures and with a keen focus on the highest professional standards of efficient documentation.