ProProduct Development Representative
About The Position
ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations. You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales. Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.
Requirements
- 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
- 12+ months of outbound calling experience is required.
- Ability to travel domestically 30% of the time to do Onsite visits.
- Strong interpersonal skills and a friendly, professional demeanor on the phone.
- The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
- A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
- Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.
Responsibilities
- Drive product adoption and revenue growth through strategic engagement with our current customer base.
- Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
- Manage inbound leads from marketing, product interest, and customer requests with speed and precision. Conduct high-volume outbound engagement through targeted calls (approx. 30/day) and personalized email outreach.
- Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
- Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
- Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
- Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
- Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly, peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
