Proposal Manager, Customer Trust

Global Relay•New York, NY

1d•$80,000 - $120,000

About The Position

The Proposal Manager, Customer Trust, is responsible for managing and coordinating responses to RFx processes, including RFPs, RFIs, and due diligence questionnaires. This role works closely with Sales and cross-functional teams to develop high-quality, accurate, and client-focused responses. The role supports the end-to-end proposal lifecycle, ensures alignment with approved messaging and security positioning, and contributes to building a scalable and structured RFP response function within the Customer Trust team. It also contributes to response strategy and competitive positioning, helping improve win rates and support revenue growth.

Requirements

5-8 years of experience in RFPs, proposal management, bid coordination, or a similar role (SaaS, technology, or professional services preferred)
Hands-on experience responding to RFPs, RFIs, DDQs, or formal bid processes
Strong understanding of business needs, sales processes, and customer-facing deliverables
Knowledge of cloud computing, security, and privacy concepts is highly desirable
Exceptional writing, editing, and proofreading skills with strong attention to detail
Demonstrated strong interpersonal, organizational, communication, and coordination skills
Strong critical thinking and problem-solving abilities
Close attention to detail, quality, and accuracy
Ability to work with and influence cross-functional teams—including technical experts and executives—without direct authority
Ability to exercise sound judgment, tact, and discretion when handling sensitive information
Independent worker with the ability to manage multiple RFx processes with minimal supervision
Comfortable working in a fast-paced environment with tight deadlines and competing priorities
Ability to independently research and understand unfamiliar technical, security, and compliance concepts

Nice To Haves

APMP certification
Experience with security and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
Familiarity with proposal management tools
Experience working with Customer Trust, Engineering, or Product teams

Responsibilities

Manage end-to-end coordination of RFx responses, including RFPs, RFIs, DDQs, and security questionnaires
Conduct initial RFx review and analysis, including summarizing requirements, identifying key stakeholders, and supporting response strategy
Partner with Sales to understand opportunity context and support response strategy, win themes, and overall positioning
Coordinate with internal stakeholders (Security, Legal, Product, Engineering, and Customer Success) to gather and validate inputs
Draft and refine executive summaries, solution descriptions, and technical/security responses that clearly articulate value and differentiation
Ensure all responses are accurate, complete, compliant, and aligned with internal standards and deadlines
Translate complex SaaS, security, and compliance concepts into clear, customer-facing language
Monitor RFx progress and proactively drive task completion to ensure timely and high-quality submissions
Escalate unclear, sensitive, or high-risk responses through appropriate internal review channels
Maintain and update the proposal content library to ensure consistency and reusability
Capture lessons learned, win themes, and reusable content to improve future responses
Support tracking and continuous improvement of RFx performance metrics, including win rates, response quality, and turnaround times
Support continuous improvement of RFx processes, workflows, and documentation
Act as a point of contact for RFx coordination and manage expectations of internal stakeholders
Contribute to effective communication within the Customer Trust team and across the company
Support related security, legal, sales, and marketing activities as needed