Property Technology Operations Engineer

MGM Resorts International • Las Vegas, NV

4d • Onsite

About The Position

The Property Technology Operations Technician will troubleshoot software and hardware issues, identify and fix network problems related to endpoint devices, and help with on-site maintenance and support for existing systems. This role encompasses multiple aspects of property technology operations, including system hardware and software, desktop support, and IP networking. The technician will support by resolving ServiceNow tickets and updating documentation.

Requirements

• Must be at least 21 years of age

Nice To Haves

• Prior relevant experience in cross domain Information Technology experience, including endpoint, server, network & WiFi, mobile device, and application support

Responsibilities

• Work on hardware/software issues on company supported devices
• Provide break fix services for desktop, printer, point of sale, tablet, and mobile devices
• Provide in-person customer service to company employees for all technology needs at our property tech bars and walk-up locations
• Conduct daily property health checks and department walks to ensure all property lines of business technology needs are met
• Support product launches and system go lives to provide company employees education materials and in person training on the use of these new services
• Assist company employees with using self-service account solutions
• Conduct property surveys and continuous improvement programs to improve company employee satisfaction with our technology offerings
• Work on technology projects as necessary
• Create/update documentation as necessary
• Track work time, update ticket status and resolutions in ServiceNow ticketing system
• Assist new hires with new device setups and first-time logins to applications

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed