Property Tech Ops Engineer - Bellagio

MGM Resorts International

1d • Onsite

About The Position

The Property Technology Operations Engineer will troubleshoot software and hardware failures, identify, and troubleshoot network issues related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer support, including resolving and completing ServiceNow tickets, refining processes, and creating or updating documentation. This role involves field support at assigned property for system hardware and software, PCs, and IP networking.

Requirements

• Associate's degree Computer Science, Data Science, Information Systems, or a related field Required
• 2+ Years of Prior Relevant Experience Cross domain Information technology experience, including endpoint, server, network & Wi-Fi, mobile device, and application support Required
• Effectively communicate in English, both written and oral forms.
• Extensive knowledge with enterprise systems and applications.
• Demonstrate problem solving, prioritization and analytical skills.
• Ability to communicate technical concepts to technical and non‐technical audiences.
• Ability to manage multiple concurrent tasks.
• Demonstrated aptitude for learning new technologies
• Experience with standard authentication protocols and frameworks such as SAML, OAuth 2.0 and OIDC
• Experience integrating and deploying Identity and Access Management (IAM) solutions to web‐based and mobile applications for authentication and authorization

Responsibilities

• Providing walk up services for employees who need assistance with technology hardware and software.
• Educating employees on how to use their devices and applications and initiate the support process on their behalf.
• Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.
• Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.
• Providing Break-Fix hardware/software issues on company supported devices
• Support & troubleshooting for end user computers, network, Wi-Fi, mobile devices, and applications.
• Investigating user access issues and ensuring an overall smooth user experience.
• Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware and ensuring network reliability.
• Providing support for events and temporary technology setups if assigned.
• Ensuring and enforcing asset management practices to ensure effective use of technology resources.
• Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.
• Track work time, update ticket status and resolutions in ServiceNow ticketing system

Benefits

• Unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Free parking—whether you're on or off shift.
• Healthcare support.
• Financial support.
• Generous time-off options.
• Development programs.
• Networking events.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree