Property Specialist - Juanita Court (Kirkland)

King County Housing Authority•Kirkland, WA

5d•Hybrid

About The Position

King County Housing Authority (KCHA) is seeking a dedicated, mission-driven Property Specialist to support its Juanita Court portfolio in Kirkland, Washington. This role is crucial for the housing program, offering an opportunity to be passionate about community resources and provide exceptional customer service in a fast-paced environment. The Property Specialist will be the main point of contact for tenants and applicants, handling inquiries, processing files, and providing administrative support onsite at the housing properties. This position involves working with a diverse tenant population, managing eligibility for housing assistance, calculating rent, documenting case files, and entering/tracking work orders.

Requirements

High School Diploma or GED AND Minimal experience in customer service, public office or housing, tax credit programs, working in a team environment OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Ability to think critically and creatively to interpret data and make conclusions; will question and search for answers; evaluates ideas and information and develops ideas that lead to action.
Ability to perform mathematical calculations.
Ability to maintain confidentiality.
Consent to and pass required assessments.
Consent to and pass a criminal records background check.
Position may require travel to KCHA properties and sites.
The successful candidate will need to have access to reliable transportation to meet the business needs of the Agency.

Responsibilities

Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answers questions, makes recommendations and refers to appropriate department or individual based on needs.
Process annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.
Manage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.
Perform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.
Coordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.
Process move outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.
Assist property manager with organizational initiatives, special projects, and daily operations; act as Property Manager in their absence.