Property Specialist - College Place (Bellevue)

King County Housing Authority•Bellevue, WA

11d•Hybrid

About The Position

King County Housing Authority (KCHA) is seeking a dedicated, mission-driven Property Specialist to support their College Place portfolio in Bellevue, Washington. This role provides essential customer service and administrative support within the housing program, focusing on working with diverse tenants and processing files. The position is performed onsite at the housing properties and requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

High School Diploma or GED AND Minimal experience in customer service, public office or housing, tax credit programs, working in a team environment OR An equivalent combination of experience and education.
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Ability to think critically and creatively to interpret data and make conclusions.
Ability to perform mathematical calculations.
Ability to maintain confidentiality.
Consent to and pass required assessments.
Consent to and pass a criminal records background check.
Position may require travel to KCHA properties and sites.
Access to reliable transportation to meet business needs.

Responsibilities

Assist a diverse tenant and applicant population by answering questions, taking complaints and/or requests for work orders, and referring people as necessary.
Process tenant files, including continuing eligibility for housing assistance and calculating rent based on program requirements.
Document and maintain case files and on-line records.
Enter, track, and close work orders for maintenance requests and time records for property staff.
Serve as the main point of contact for walk-ins, phone calls, and emails, greeting applicants, tenants, and visitors.
Explain processes and procedures, answer questions, make recommendations, and refer to appropriate departments or individuals.
Process annual and interim reviews of tenant eligibility to ensure compliance with HUD regulations, verifying income, criminal history, and landlord history.
Manage and maintain resident files and records, ensuring timely scanning and indexing of resident paperwork.
Perform tenant accounting, authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.
Coordinate with vendors, schedule services, create purchase orders, and take work orders from tenants, alerting maintenance staff.
Assist in inspections and request service for routine vendor repairs.
Schedule annual testing and inspections of fire extinguishers, alarms, back flow testing, and storm water catch basins; schedule pest control treatments and maintain logs.
Process move-outs, schedule move-out inspections, prepare charges and move-out statements.
Contact new residents, coordinate move-in dates, create move-in packets, schedule lease signings, and process move-ins into the computer system.
Receive and process transfer requests when needed.
Assist the property manager with organizational initiatives, special projects, and daily operations, acting as Property Manager in their absence.