Property Services Specialist

R&R INVEST INC•West Des Moines, IA

4d•Onsite

About The Position

At R&R Realty Group, we are proud to be the premier source for commercial real estate in Des Moines, Iowa. Our team passionately pursues excellence in everything we do. Our 40 years of experience is demonstrated by over 11 million square feet of office, retail, multi-family and warehouse facilities in Iowa and Nebraska while also owning land for future development. It's a lot of ground to cover and we’re proud of who we are and where we’re going. If you are interested in joining a collaborative team with a drive for making a difference, you’ve come to the right place.

Requirements

Associates Degree
one to two years related experience and/or training
equivalent combination of education and experience

Responsibilities

Provide high-quality customer service support to customers while assisting the Commercial Property Manager with tenant relations and facility management services of a portfolio of properties.
Assists the Commercial Property Manager by providing facilities management services for a portfolio of properties. This includes but is not limited to the following activities: tenant start-ups, move-outs, team meetings, property inspections, janitorial performance reviews, vendor management, service contracts, construction oversight, as well as effective documentation and communication of all issues affecting tenants.
Manages budget variance reports throughout the fiscal year and reviews the reports with Property Manager.
Manage inputs into the business applications (Time Tracking, Work Order and PO and Invoices systems). Provide timely and accurate communications to field personnel and management. Identifies and resolves issues and tracks the status of PO’s and contracts.
Responsible for overall communication with all customers, (includes greeting and assisting tenants, vendors, and prospective clients).
Arrange, assist and facilitate tenant services such as: dry cleaning pick-up and drop-off, grocery delivery, accepts and delivers all packages, floral arrangements, arranges for janitorial, taxi service and set-up guest parking.
Plan and organize tenant events to help maintain or increase customer retention.
Coordinate park/complex activities.
Administrative support as directed by group management.
Any other duties related to customer retention and engagement.