Property Services Quality Officer

Advance Housing and Support

10d•Hybrid

About The Position

Advance is recruiting for Property Services Quality Officers to join their growing Property Services team. This role plays a key part in ensuring homes are safe, well-maintained, and compliant, contributing to positive customer outcomes. The position involves overseeing the quality and delivery of repairs, maintenance, and void property programs, aiming for high standards in property condition, customer satisfaction, and operational performance.

Requirements

Experience working within construction, property maintenance, responsive repairs, or a recognised building trade
Strong knowledge of building construction methods, repair techniques, and quality standards
Ability to identify defects, diagnose repair issues, and specify appropriate remedial works
Budget management experience within reactive maintenance repairs
Excellent IT skills, including Microsoft Office and housing/property management systems
Strong communication, reporting, and stakeholder management skills
A customer-focused approach and ability to build effective working relationships
Full UK Driving Licence

Nice To Haves

HNC/HND in Building Studies, Construction, Surveying or Property Maintenance, or substantial relevant experience within a recognised building trade
Knowledge of housing legislation
Fire Risk Assessor qualification
Experience of working with people with a range of support needs

Responsibilities

Conduct inspections of void properties and specify repair and maintenance requirements
Undertake pre- and post-work inspections to ensure works are completed to the required quality standards
Investigate building defects and maintenance issues, supporting effective resolution
Monitor contractor performance against agreed quality, cost, and service standards
Support annual Fire Risk Assessment reviews and property compliance activity
Oversee repairs and maintenance works across Advance properties and offices
Maintain accurate records and analyse performance information within housing management systems
Support the investigation and resolution of customer complaints relating to property maintenance
Contribute to service improvements and continuous improvement initiatives across Property Services

Benefits

Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
Sector specific training is provided as part of induction plus opportunities for professional development
Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
Long service awards payable in 5 year increments
Golden Hello/refer a friend receive up to £500
Cycle to work scheme
Access to our Employee Assistance Programme
Free DBS (Disclosures and Barring Service)
Excellent opportunities to progress your career within Advance
Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)