Property Resolution Specialist (Property Field Adjuster)

Encova Insurance

20d•Remote

About The Position

Encova Insurance has an immediate opening for a Property Resolution Specialist (Property Field Adjuster). This role will be home-based and you must reside in either the greater Cincinnati or Dayton areas to be able to travel within the territory. Depending on candidate qualifications, we are open to hiring at the Senior level. Compensation range shown is inclusive of both the senior and non-senior roles. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Requirements

This position requires prior experience as a Property Resolution Specialist or experience as an Encova Insurance inside property specialist or its equivalent in the industry.
The internal candidate must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews.
The candidate must demonstrate good judgment in making decisions, good communication skills, and excellent customer service skills.
The candidate must have a thorough knowledge of Encova’s personal lines policies and coverages, claims settlement techniques and current legal decisions affecting claims handling.
The candidate should have a working knowledge of Encova’s commercial policies and coverages.
A college degree or equivalent in insurance or business is required.

Nice To Haves

Continuing insurance education is desired and may be obtained through IIA and/or CPCU or other accredited insurance education provider.

Responsibilities

Investigate, evaluate, estimate and process property claims primarily requiring in-person contact and on-site inspections.
Primarily responsible for handling: Personal and commercial property losses including structure, contents, ALE, scheduled property and business income losses requiring an on-site investigation
Property coverage questions; and Property limited handled lawsuits including attending pre-trials, mediations, arbitrations or trial when required.
Inspect and write moderate to large property estimates using estimating guides and estimating software.
Assist in risk evaluation on homeowners and commercial businesses including verifying insurance to value, coinsurance penalties and documenting any change or increased hazard to the risk.
Assist inside property specialists with tasks assigned, such as, diagrams and photographs, statements in person or inspections of property.
Comply with claims organization’s policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.
Must be capable of investigating and closing a minimum average of 30 elements per month.
Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.
Serve as a member of claims and other company integrated teams as assigned.
Climb roofs and perform other field based inspections.
Obtain and maintain all applicable adjusters licensing.
Maintain open lines of communication with agents, sales representatives, marketing and underwriting personnel.
Perform other duties as assigned.