Property Operations Specialist (Arroyo Green)

MidPen Housing•Redwood City, CA

17h•$33 - $38

About The Position

The Operations Specialist supports the Associate Director of Property Operations at MidPen Housing by ensuring properties run efficiently and remain financially healthy. This role partners with Community Managers to maintain low vacancy and delinquency rates, while solving daily challenges, improving processes, and enhancing the resident experience through collaboration and hands-on problem-solving.

Requirements

Committed to the mission and values of MidPen Services and MidPen Housing
Strong analytical and problem-solving skills; able to evaluate complex information and implement practical solutions
Highly organized with effective time management in fast-paced environments
Proficient in interpreting technical documents and writing professional business correspondence
Able to follow direction and deliver measurable results
Knowledgeable and certified in Fair Housing laws
Experienced with property management software (RealPage preferred)
Skilled in Microsoft Word, Excel, and Outlook
High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and relevant experience
Two (2) or more years of multi-family residential management experience or minimum two (2) or more years of Affordable Housing experience

Nice To Haves

Tax Credit Specialist or Certified Occupancy Specialist certified

Responsibilities

Maintain low vacancy and delinquency rates by managing application, intake, and rent processes across assigned properties.
Coordinate with Community Managers and external partners to ensure timely referrals and a healthy applicant pool.
Support application processing by reviewing files for compliance, guiding residents through eligibility, and expediting move-ins.
Manage subsidy and rent adjustments by posting payments, verifying balances, and correcting errors with Housing Authorities.
Enforce delinquency policies including notifications, legal submissions, and ledger clean-up for write-offs and repayment agreements.
Monitor property performance through occupancy and delinquency reports, and recommend process improvements.
Provide operational support during onboarding, high-demand periods, and staff absences, both on-site and remotely.
Collaborate regularly with Community Managers and leadership to align on goals, streamline processes, and share best practices.