Property Operations Associate

Flock Homes•Quinte West, ON

7d•$70,000 - $85,000•Onsite

About The Position

Flock is hiring a Property Operations Associate to play a key role in managing the day-to-day performance of our single-family rental portfolio. This position spans the entire property and tenant lifecycle—from move-in to move-out—ensuring efficient operations and consistent execution of Flock's standards. You'll be the point of contact residents trust and the system that keeps our portfolio running smoothly.

Requirements

2+ years in real estate, property management, or customer service.
You understand the operational rhythms of managing properties and residents.
Meticulous and process-driven: You're careful with documentation and follow established procedures accurately across multiple properties and resident needs. You run your book like a system, not a scramble.
Exceptional communicator: You have excellent verbal and written communication skills and deliver outstanding customer service. You're empathetic and responsive to resident needs, empowered to listen more than you talk.
Organized problem-solver: You can prioritize tasks, manage time effectively, and proactively address operational needs. You thrive in a startup environment and are eager to take initiative and improve processes.
Accountable and compliant: You demonstrate accountability for your responsibilities and actively participate in feedback loops for continuous improvement. You ensure compliance with company policies, procedures, and regulatory requirements.
Community-minded: You engage authentically with diverse communities, actively listen to concerns, and deliver thoughtful, solution-oriented responses. You're committed to enhancing the resident experience at every touchpoint.

Nice To Haves

Appfolio experience is a plus.

Responsibilities

Own resident relationships end-to-end: Serve as the main point of contact for residents from move-in to move-out, managing inquiries and maintenance requests with responsiveness and care. Every interaction will reflect Flock's service standards.
Execute seamless move-in and move-out processes: Ensure accurate document completion at move-in, manage the full move-out procedure including final inspections, security deposit assessment and returns in compliance with legal requirements, and update internal systems to reflect all status changes.
Manage resident payment and collections: Track and monitor resident payment status across the portfolio, issue reminders and notices for overdue balances in accordance with company policy, coordinate repayment plans or escalations when needed while maintaining professionalism, and when necessary, coordinate eviction proceedings.
Oversee compliance administration: Coordinate and manage all HOA, municipal/city, and Section 8 inspections, including scheduling, compliance tracking, and follow-up to ensure timely resolution of any findings.
Resolve utility and operational issues: Monitor and resolve utility service issues, coordinate with vendors and field teams to ensure timely resolution, escalate critical service disruptions as needed, and provide resident support regarding utility and maintenance concerns.
Maintain operational rigor: Keep accurate, timely records of all property and resident activity, utilize Appfolio, Google Workspace, and Salesforce to organize workflows and maintain records, and uphold operational procedures to ensure consistency and compliance across the portfolio.