Property Onboarding Coordinator

Nsight Health• US,

1d•$60,000 - $70,000•Remote

About The Position

Arryva is a virtual short-term rental management company that gives property owners truly passive income by taking full operational responsibility for their properties. This includes listing optimization, dynamic pricing, guest communication, and performance reporting. Clients go live within 72 hours of onboarding with no setup fees and a 90-day revenue guarantee. The company was founded by short-term rental owners who experienced the frustrations of traditional property management and aimed to improve it. The team includes former Airbnb and VRBO employees, making Arryva a preferred management partner for various clients seeking maximum revenue without losing control of their listings, reviews, or guest relationships. Arryva is a Ciullo Inc. company, which has been recognized on the Inc. 500 twice and operates with over 500 employees. Their core values are Resilience, Innovation, Passion, Ownership, Urgency, and Transparency.

Requirements

2 or more years of experience in a coordinator, onboarding, customer success, or operations role, preferably at a startup or high-growth company
Demonstrated experience building or managing automated workflows and reminder sequences using tools such as Zapier, Make, n8n, or equivalent platforms
Strong organizational skills with the ability to manage multiple active onboardings simultaneously without losing track of details or missing follow-up windows
Clear, professional, and persistent communication style in writing with the ability to follow up repeatedly without alienating the person you are chasing
Comfort operating in ambiguity and building processes in an environment where the playbook is still being developed
AI fluency and practical use of AI tools to accelerate communication, documentation, and workflow automation

Nice To Haves

Experience in short-term rental management, hospitality operations, or property management in any capacity
Familiarity with Hostaway or similar property management systems
Background in customer-facing onboarding or implementation coordination at a SaaS or technology company

Responsibilities

Own the full information collection process for every new Arryva property owner from signed agreement through completed handoff to the operations partner.
Reach out immediately upon signing, set clear expectations for what is needed, and collect all required property details including wifi credentials, access codes, gate and door entry instructions, utility locations, emergency contacts, house rules, and property-specific operational notes.
Maintain a complete and accurate property profile for each client and flag any missing information before handoff is initiated.
Build and manage automated reminder sequences that keep new owners moving through the onboarding checklist without requiring manual follow-up at every step.
Design workflows that trigger outreach at defined intervals when required information has not been received, escalating in frequency and urgency as deadlines approach.
Use tools such as Zapier, Make, or n8n to automate routine outreach, status updates, and internal notifications.
Continuously improve sequences based on where owners most commonly stall.
Prepare and submit complete property packages to the operations partner once all required information has been collected and verified, ensuring every handoff is clean, complete, and on time.
Serve as the internal point of contact between the Arryva client-facing team and the operations partner during the onboarding window.
Track handoff status for every property and confirm activation until each property is confirmed live and fully operational.
Maintain a warm, professional, and proactive communication style with every new owner throughout the onboarding process, making them feel supported even when the process requires persistent follow-up.
Set clear expectations at each stage so owners always know what is needed, why it matters, and what happens next.
Surface feedback, identify friction points, and recommend changes that make the process faster and easier for everyone.