Property Manager- Mott Haven

Domain Cos Management•New York City, NY

4d•Onsite

About The Position

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace. Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement. We are seeking an experienced Property Manager who is passionate about our people and the resident experience. This leader will run a stabilized, mixed-income, two-building community in the heart of the Mott Haven neighborhood of the Bronx. The ideal candidate is a self-starter with excellent customer service skills, a passion for delivering a high-quality product, and a commitment to creating a positive team member and resident experience. This is a high-touch role in a dynamic, fast-paced, stabilized two-building community. Resident and neighborhood situations can be challenging, so we're looking for someone who stays calm under pressure, de-escalates conflict effectively, and handles concerns with both firmness and empathy.

Requirements

A minimum of 4 years of property management experience required.
Experience leading and developing a team required.
Experience with multi-family general repairs, maintenance, mechanicals, and Local Laws.
Experience with various regulatory agencies required; affordable housing required.
Proven ability to handle difficult conversations and conflict resolution with professionalism and composure.
Technically savvy, with the ability to learn our property management software.
Yardi Voyager experience required.
Experienced in MS Office products such as Word, Excel and Outlook.
Customer-centric, with a warm demeanor, positive attitude and impeccable follow-through.
Able to work independently and with a team.
Able to plan and prioritize efficiently and motivate and lead team members.
Able to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines.
Strong written and oral communication and problem-solving skills.

Nice To Haves

Bachelor's degree preferred, with a concentration in business administration or real estate preferred.

Responsibilities

Directly manage the on-site team, including the Assistant Property Manager, Maintenance Manager, and Leasing personnel. Responsible for hiring, training, scheduling, performance management, and formal corrective action in coordination with HR.
Own resident collections, delinquency management, and the legal arrears process, including the housing court calendar, stipulation tracking, and coordination with counsel. Experience with rental assistance programs and processing one-shot deal paperwork is required.
Oversee financial reporting, budgeting, property management and resident relations.
Oversee leasing, take part in all leasing meetings and maintain the relationship with the Administrative Agent for all affordable unit re-rentals.
Establish and maintain relationships with team members, residents, vendors, community leaders, financial partners and city agencies in collaboration with upper management.
Serve as a visible, approachable presence on site, building trust with residents and partnering with local organizations and agencies in the Mott Haven community.
Address resident concerns, conflicts and sensitive situations promptly and professionally escalating to upper management as needed.
Consistently make a conscious and positive impact on everyone your Domain footprint reaches and beyond.
Identify and seek out opportunities to add value to the property, the resident experience and the team member experience.
Lead and develop direct reports. Make sure they feel supported, aligned and engaged in their role and connected to the greater team and Company.
Understand the business objectives to ensure optimal property performance in line with company benchmark expectations.
Meet property financial goals through successful execution of the business plan and adherence to the operating budget.
Review property performance and evaluate marketing, pricing and financial strategies.
Maintain product knowledge of the community through consistent evaluation of market conditions and trends.
Mitigate, monitor and resolve all violations through to completion in collaboration with the compliance department.
In collaboration with the Maintenance Manager oversee repairs, maintenance and building mechanical preventative maintenance.
Be proactive about solving problems, even outside your area, and be ready to take on additional initiatives and responsibilities as they emerge.
Seek out opportunities to lead, and do everything you can to help the Company achieve its larger objectives.

Benefits

Health and wellness benefits with 4 different plan offerings.
Company-paid Life Insurance and Short-Term Disability.
Paid Parental Leave Program (up to 8 weeks of 100% pay).
401(k) matching program (up to 4%).
15 days of paid vacation, 7 sick days, and 10 company holidays annually.
Competitive compensation with annual bonus potential.
Fun extracurricular activities and perks.
MyDomain discounts at local businesses.
2 Volunteer days and an annual community day where we get to give back, together!
Professional development opportunities.