Property Manager

Southwest Properties

18d•Hybrid

About The Position

As a Property Manager, you'll be responsible for the overall operation, financial performance, and resident experience of residential properties. You will oversee budgeting, cost control, maintenance programs, and vendor contracts, and will lead and develop the onsite team. We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

Requirements

5+ years experience in a similar role.
Experience leading a high-performing team.
Training and/or experience in customer service, general accounting/finance, and efficient administrative procedures.
High school education is required.
Exceptional customer service with strong attention to detail.
Ability to communicate effectively and professionally with residents, retail tenants, and team members.
Strong conflict resolution and critical thinking skills.
High degree of confidentiality, reliability, and integrity.
Exceptional ability to allocate one's time effectively and manage competing priorities and tight deadlines.
Ability to perform with tact and professionalism in a fast-paced, ever changing environment.
Sound judgment, with the ability to perform assigned duties with minimal supervision.
Proficient computer skills including Microsoft Office Suite.
Criminal Records Check

Nice To Haves

A post secondary degree or diploma in a related field is considered an asset.

Responsibilities

Provide consistent, high-quality service to residents and guests, responding to and resolving all issues in a timely manner.
Liaise with the VP, Residential Operations & Customer Strategy to ensure all employees demonstrate the highest level of customer service.
Perform regular interior and exterior rounds of complex.
Review the Concierge log daily, following up where required.
Ensure expenses and revenues are in line with the budget. Sign off on all purchase orders and invoices.
Implement and sustain proper preventative maintenance programs. Ensure timely and cost-effective maintenance and repairs.
Ensure that "best possible" pricing practices are adhered to and quality of work meets Southwest's standard.
Assist with the coordination of leasehold work and act as a liaison between tenants and projects.
Maintain reports and ensure all are current and on schedule.
Ensure residential rents are up to date.
Work with the leasing team to ensure occupancy targets are being met.
Manage Tendering (RFQ) system and work orders.
Ensure all safety standards are met.
Provide day-to-day guidance and support to the onsite team.
Responsible for timecard management, actioning time off requests, and completing payroll-related tasks on a biweekly basis.
Supporting the hiring, onboarding, and training of new team members.
Conduct regular check-ins with team members to provide feedback and support.
Facilitate training and development opportunities for employees.
Address concerns through coaching and progressive discipline where required.
Complete annual performance reviews.
Provide recommendations for keeping expenses in line with the budget.
Prepare quarterly management reports.
Notify tenants of annual charges upon budget approval and escalation charges subsequent to year-end.
Review existing contracts and suppliers for effectiveness.

Benefits

Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)
Employee & Family Assistance Program
4% Matching GRRSP program
Annual Health and Wellness Incentives
Employee Transit Allowance
Educational Reimbursement for Eligible Employees/Programs
Social Events
Charitable Donation Matching Program
1 Paid Volunteer Day for an Organization of your Choice
2 Personal Days Annually
Employee Discount Program
Vacation Purchase Program Options for Eligible Employees