Property Manager

Mini Mall Storage Properties • New Orleans, LA

11h • Onsite

About The Position

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, acquiring storage facilities across North America. The company is dedicated to making storage simple, accessible, and convenient, while leading the industry and challenging traditional norms. Their mission is to deliver the Mini Mall Experience through strong focus on Service, Brand, and Employee Experiences, fostering a workplace culture of innovation, inclusion, and collaboration. Guided by values of integrity, grit, customer focus, community, and safety and security, they aim to redefine the self-storage industry and build lasting relationships. They are seeking a dynamic and organized Property Manager to oversee the day-to-day operations of their storage facility. This role involves maintaining the facility, managing tenant relationships, and ensuring the highest level of security and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Experience managing the day-to-day activities of a team.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of security systems and safety protocols.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or evenings as needed.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

Nice To Haves

• Previous experience in property management, storage facility management, or related industry preferred.

Responsibilities

• Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally.
• Develop and implement marketing strategies to attract new tenants, including online listings, signage, and local advertising.
• Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols.
• Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed.
• Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently.
• Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information.
• Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing.
• Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management.
• Support the hiring process by participating in candidate interviews, reviewing resumes, and assisting with the selection of qualified candidates to join the property management team.
• Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies.
• Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs.
• Promote people development within the team by identifying training needs, implementing training programs, and fostering a culture of continuous learning and improvement.
• Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
• Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
• Other job duties as assigned

Benefits

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and discretionary bonus program.
• We are committed to a safety-first work environment.
• We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best.
• We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.
• As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees