Property Manager- Kirkwood
About The Position
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: Kirkwood Resort Lodging is the premier property management company in Kirkwood, providing comprehensive management services to homeowner associations as well as individual homeowners renting their units on a short-term basis. The Property Manager role will oversee Homeowner Relations for 110 short-term rental condos, and will also manage Kirkwood Lodging’s maintenance program, which is responsible for two HOA properties, as well as the interior unit maintenance of 50 condos.
Requirements
- Minimum 3 years previous management experience, preferably in Property Management and/or Hotel Ops
- Understanding of daily lodging operations including scheduling, payroll, and project management
- Excellent verbal and written English communication skills
- MS Office proficient
- Excellent organizational/time management skills
- Flexible schedule, including weekends and holidays
- Customer service experience
Responsibilities
- Hire, onboarding & training for maintenance employees as needed.
- Perform annual property ratings and communicate upgrade recommendations to homeowners effectively.
- Encourage and assist homeowners with the execution of condo upgrades.
- Organize, implement and track annual property management projects, such as Kitchen Inventory, Bedding Inventory & Condo Inventory.
- Communicate timely and effectively with any homeowner inquiries, related to owner billing, unit maintenance, condo upgrades, etc.
- Maintain replacement inventory: source new products as needed and ensure sufficient inventory is on hand.
- Ensure owner maintenance/replacement inquiries are completed and tracked through Alice Maintenance & PM Tracker.
- Compile month end homeowner billing (maintenance, replacement items, etc.) to upload to Homeowner Accounting.
- Monitor GX/Medallia guest and owner responses; communicate to team members accordingly to address actionable feedback.
- Assist GM with the retention and recruitment of homeowner partnerships.
- Walk properties to ensure inventory & maintenance standards are being met.
- Ensure all units meet Vail Resorts Brand Standards.
- Schedule and assist with execution of annual services for HOAs and individual condos
- Create and implement processes & projects that will drive customer satisfaction and NPS.
- Support housekeeping operations as needed.
- Support front desk operations as needed.
- Other duties as assigned.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
