Property Manager

People's Self-Help Housing•Goleta, CA

1d•Onsite

About The Position

The Property Manager is responsible for all duties related to processing tenant applications, including marketing the property, accepting and receiving applications, qualifying applicants by checking credit and criminal background, previous landlord and other references, verifying income, maintaining a waiting list, showing apartments, and reviewing lease contracts with tenants. This role also involves annually re-certifying tenants, reinforcing lease terms, addendums, and house rules. The Property Manager will prepare for audits, assign tasks, and review/approve timecards for Key Holders. Responsibilities include collecting rents, posting them to the database, making bank deposits, and maintaining tenant and unit files in accordance with regulations and in a timely manner. If applicable, this includes collecting and depositing laundry money. The role requires performing move-in inspections with tenants, reviewing lease and house rules, and instructing on appliance usage. Move-out inspections are performed in coordination with the Portfolio Manager and/or Facilities/Maintenance Manager, and arrangements for re-keying front door locks are made. Security deposit refunds are processed promptly, and repairs/maintenance needs are addressed quickly to facilitate re-renting units. The Property Manager will assist with periodic inspections, process accounts payable weekly, and attend appropriate training classes and seminars to stay current with required property certifications. Preparing various weekly and monthly reports is also a key function. Work is performed within the approved operating budget. Work orders are processed by notifying maintenance, landscape staff, or outside providers of needed repairs, and preventive maintenance is tracked. Purchase requests and approval forms are processed, and a maintenance file for each unit is maintained to track warranty information and schedule/perform preventative maintenance. Daily checks of community spaces, grounds, mailboxes, and parking areas for cleanliness and safety are required. The Property Manager maintains control of apartment and common area keys, assists tenants with lockouts, and helps tenants organize cultural and national celebrations. Property Managers may be required to live on-site as a condition of employment, based on factors such as local/state/federal regulations, management's assessment of the property's best interest, or the need to maintain compliance with funders. These requirements may change over time. If applicable, the Property Manager maintains the community room calendar, reviews cleaning policies, security deposit, and other rules with tenants, and accepts/refunds deposits for community space use. Collaboration with the Health and Community Services Department, Portfolio Manager, and local agencies is required to coordinate self-sufficiency programs and recreational activities for tenants. Emergency preparedness, including mapping gas shutoff valves, water, and escape routes, is also a responsibility. Other duties as assigned.

Requirements

General computer literacy.
Proficiency in Microsoft Office, especially Word and Excel.
Strong verbal and written communication skills.
Ability to work with people of all cultures and economic status.
Ability to provide professional and courteous customer service.
Works collaboratively in a team environment.
Ability to prioritize, multitask, and meet deadlines autonomously.
Experience working in an office environment and using office equipment.
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
Valid CA driver’s license.
Proof of auto insurance.
Access to a reliable vehicle.
Light lifting (up to 20 pounds), walking, bending, and squatting for short periods of time.

Nice To Haves

Bilingual (English/Spanish) may be required and is always highly preferred.
Experience in affordable housing property management highly desired.

Responsibilities

Processing tenant applications, including marketing, accepting applications, qualifying applicants (credit/criminal background checks, references, income verification), maintaining waiting lists, showing apartments, and reviewing lease contracts.
Annual tenant re-certification and reinforcement of lease terms, addendums, and house rules.
Preparing for audits.
Assigning tasks and reviewing/approving timecards for Key Holders.
Collecting rents, posting to database, making bank deposits, and maintaining tenant/unit files.
Collecting and depositing laundry money (if applicable).
Performing move-in inspections, reviewing lease/house rules, and instructing on appliance usage.
Performing move-out inspections in coordination with Portfolio Manager and/or Facilities/Maintenance Manager.
Arranging for re-keying of front door locks.
Processing security deposit refunds in a timely manner.
Ensuring repairs/maintenance needs are addressed promptly for unit re-rental.
Assisting with periodic inspections.
Processing accounts payable on a weekly basis.
Attending appropriate training classes and seminars for property certifications.
Preparing weekly and monthly reports.
Working within the approved operating budget.
Processing work orders by notifying relevant staff or providers of needed repairs.
Tracking preventive maintenance.
Processing purchase requests and approval forms.
Maintaining a maintenance file for each unit (warranty info, tracking/scheduling preventative maintenance).
Checking community spaces, grounds, mailboxes, and parking areas for cleanliness and safety daily.
Maintaining control of keys for apartments and common areas.
Assisting tenants with lockouts.
Assisting tenants in organizing typical cultural and national celebrations.
Maintaining the community room calendar (if applicable).
Reviewing cleaning policy, security deposit, and other rules with tenants.
Accepting and refunding deposits for appropriate use of community space.
Working with Health and Community Services Department, Portfolio Manager, and local agencies to coordinate self-sufficiency programs and recreational activities for tenants (if applicable).
Advising tenants on accessing public and private social services (if applicable).
Preparing for emergencies (mapping gas shutoff valves, water, escape routes, etc.).
Other duties as assigned.