Property Manager

Tailwind Group, Inc.•Ames, IA

just now•Onsite

About The Position

Tailwind Group is a top twenty owner and manager of off-campus student housing, committed to creating and sustaining a workplace culture that prioritizes its team members. The Property Manager is responsible for the general oversight and management of a student housing community, ensuring it is maintained to a high standard and provides profitable returns. This role is critical to the property's reputation, requiring excellent customer service for residents. The specific property for this role is The Landing Ames, an upscale community with 192 units and 490 beds, designed for Iowa State University students.

Requirements

Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Understanding of basic standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Demonstrate a high level of integrity and professionalism.
Possess strong administrative, organization and communication skills.
Ability to have a positive and innovative approach to problem-solving.

Nice To Haves

Bachelor’s Degree in Business Administration, Marketing, Real Estate, or related field.
Three or more years of progressive experience in property management.
Experience with Entrata or a similar system.
Ability to become a Certified Pool Operator.

Responsibilities

Manage all current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations and other resident concerns.
Engage, contract, supervise and approve invoices for all goods/services required to maintain the property.
Assist in the development and implementation of budgets, marketing campaigns, business plans and special events.
Successfully lead on-site maintenance technicians, office staff, and leasing team members.
Coordinate collection and documentation of all required fees from current and future residents.
Participate in new employee onboarding, training, and employee performance reviews.
Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Maintain complete and accurate community files and records in Entrata.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Respond to after-hour emergency issues.