Property Manager

United Payroll, LLC • City of Utica, NY

5d • $0 - $90,000 • Onsite

About The Position

The United Group of Companies, Inc. is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. They are seeking a Property Manager to join the team at Deerfield Place, a professionally managed multi-family community located in Utica, NY. The company has been recognized as a Top Workplaces USA employer for six years running and their management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024. The Property Manager will be responsible for various aspects of property operations, including marketing, leasing, financial reporting, resident management, physical asset maintenance, staff training, human resources, and safety programs.

Requirements

• Supervisory experience with both leasing and maintenance staff
• Light lifting and carrying
• College Degree or Applicable Work History
• 5+ years of experience in residential property management
• Experience with software (Entrata, CRM, etc.)
• Demonstrates integrity on a personal and professional level
• Exceptional communication, sales, and negotiation skills
• Ability to solve problems involving residents and challenging situations

Nice To Haves

• Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation

Responsibilities

• Creates the property’s Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department and is responsible for their successful execution.
• Coordinates and disseminates timely communication for scheduled events and provides continual sales and leasing training to all leasing and sales staff.
• Prepares regular market surveys, shops competition regularly, and prepares weekly and monthly reports.
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Prepares the property's annual budget in collaboration with the Regional Manager and Property Accountant, monitors budget performance, and reports variances.
• Assists Property Accountant with monthly financial accounting, reporting, and explanation of variances.
• Prepares purchase orders, inputs all invoices into Entrata, and reports payroll information to the Corporate office.
• Supervises inventory of all equipment and supplies and manages the property's Petty Cash.
• Provides leadership to staff and residents by following company procedures and demonstrating a professional image.
• Works with Regional Manager to maximize NOI and ensures owner's goals and objectives are aligned with property operations.
• Creates and drives new revenue streams to achieve and exceed goals and objectives.
• Ensures resident retention programming, the SUN® program, is executed consistently and with high quality to ensure the highest levels of resident satisfaction.
• Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines.
• Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards.
• Manages the resident complaint log and seeks assistance from Regional Manager when needed.
• Manages move-ins and move-outs and ensures proper communication with all site staff.
• Regularly evaluates maintenance operations for cost efficiency and ensures corrective action is taken for observed deficiencies.
• Audits service requests performed by site staff and evaluates maintenance operations periodically.
• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with the capital improvement plan.
• Supervises all vacant apartment make-ready procedures and ensures productivity of staff.
• Trains staff members on the Company’s standard operating procedures and policies.
• Ensures staff training is consistently administered and that staff members are knowledgeable.
• Coordinates and ensures site staff is trained properly in Entrata.
• Upholds standards relating to employee training and United’s Pure Safety training and industry-specific training.
• Responsible for ensuring staffing levels are in alignment with business needs.
• Supervises on-site personnel and all activities relating to personnel management, including scheduling, time and attendance, payroll, and progressive discipline.
• Manages employee training and development, and hires and terminates employees in accordance with established guidelines.
• Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases.
• Actively participates in, follows, and enforces the safety and health programs.
• Resolves questions, approves and/or recommends necessary expenditures to correct unsafe conditions.
• Conducts regular safety meetings with employees to promote safety awareness and compliance.
• Investigates accidents and assists with completion of accident report forms when required.
• Ensures that specific safety programs are implemented and complied with consistently.
• Reviews safety-related disciplinary actions with employees.

Benefits

• Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options
• Dental
• Vision
• Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans
• 401K Retirement Plan – Voya Financial; eligible for Employer Match after 1 Year of Service; up to 4% Company Match
• Employee Assistance Program
• United Concierge Medicine (24/7 telemedicine service, including Mental Health)
• Calm App premium subscription
• Learning Care Group (childcare tuition discount)
• Dependent Care FSA
• Tuition Assistance Program
• Personal Time Off (24 Hours)
• Sick Time Off (56 Hours)
• Vacation Time Off (80 Hours; escalated based on years of service up to 160 Hours)
• 10 Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree