Property Manager

KW Property Management Careers•West Palm Beach, FL

8d•Onsite

About The Position

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Duties and Essential Functions As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM’s GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager’s meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company’s standards. Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven.

Requirements

Three (3) years of experience as Community Property Manager managing community operations, staff, and service contracts.
High School diploma required.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
Proficient and working knowledge of Microsoft Office Applications.
Must have a Florida CAM license.
Must have a valid FL Driver’s license.
Ability to react and address all emergency situations in a timely manner.

Nice To Haves

College degree preferred.
Bi-lingual in English and Spanish (required for some locations).

Responsibilities

Manage and operate the community in conjunction with the Association Board of Directors and/or Developer.
Facilitate solutions to problems within the community.
Prepare annual budgets for the association.
Analyze and distribute monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables.
Maintain complete and accurate property files and records.
Coordinate with headquarters support staff on management company procedures.
Provide prompt, detailed, and accurate general status reports on all assigned properties.
Supervise on-site team members.
Develop specifications and evaluate service needs and performance in all areas of maintenance and management.
Encourage staff to behave professionally and comply with safety standards.
Motivate staff to work as a team.
Establish and maintain collaborative working relationships between departments, coworkers, and project teams.
Prepare for and chair team meetings.
Maintain current knowledge of state and regulatory agency statutes and client community documents, policies, and procedures.
Initiate contact with new resident representatives to coordinate move-in process, provide orientation, review services, and building rules.
Set and instill high standards of performance in staff.
Respond to phone calls and correspondence in a timely and professional manner.
Maintain professional relationships with the BOD, Unit Owners, and vendors.
Run BOD meetings when necessary according to Roberts Rules of Order.
Create management reports detailing administrative items, financial overview, property condition, project progress, and recommendations.
Prepare professional presentations of reports, action plans, budgets, and bid analysis.
Support KWPM's GREAT values, philosophy, and goals, and adhere to KWPM policies.
Organize time effectively and balance competing demands of multiple projects.
Attend monthly Manager’s meetings.
Maintain and upload all documents into management support systems accurately.
Monitor and evaluate contracts regularly.
Negotiate all contracts effectively.
Ensure vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder.
Obtain copies of all business licenses from vendors.
Update all documents accordingly.
Maintain accurate records, files, and communication pertinent to the Association office.
Organize all files and policies as per company standards.
Update Association communication regularly (menu boards, newsletters, website).
Process violations, work orders, architectural control applications, lease applications, and sale applications monthly.
Manage cash balances and availability of funds for projects.
Manage cash flow for capital improvements.
Monitor aging reports, timely legal action, and update collection modules.
Keep up-to-date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.