Property Manager, Elements of Madison

Sterling Group•Madison, WI

30d•Onsite

About The Position

Sterling Group, a family-owned, vertically integrated real estate investment services firm founded in 1976, specializes in multifamily housing and self-storage facilities. With a team of over 375 colleagues across multiple states, we are seeking self-driven professionals with high accountability and integrity. We offer training, career advancement, recognition programs, competitive wages, full benefits, a family-friendly culture, and work-life balance.

Requirements

High School Diploma or G.E.D equivalent.
Minimum of three (3) years' experience in multifamily property management required.
Outstanding interpersonal, verbal and written communication skills with strong orientation for customer service required.
Excellent presentation, facilitation, organizational skills and other administrative capabilities.
Ability to adapt to a demanding environment and manage multiple projects effectively.
Proficient in Microsoft Office programs (Word, Excel, and Outlook), PDF and YARDI programs.
High mathematical acuity including data analysis, attention to detail, forecasting and problem solving.
Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.

Nice To Haves

Some college education preferred.

Responsibilities

Oversee the daily operations of the property, ensuring it is maintained to the highest standards.
Supervise and coordinate with maintenance staff and vendors for timely and efficient repairs and upkeep.
Conduct regular property inspections to ensure compliance with safety and cleanliness standards.
Implement preventive maintenance programs to ensure all aspects of the property are in excellent condition.
Manage the leasing process, including showings, application processing, and lease agreement preparation.
Ensure high occupancy levels through effective marketing, tenant renewals, and waitlist management.
Address tenant inquiries, concerns, and complaints promptly to ensure positive tenant relations.
Oversee move-ins and move-outs, ensuring all documentation is completed and the property is prepared for new residents.
Prepare and manage the property's annual budget, ensuring financial goals are met and expenses are controlled.
Track and report income and expenses, providing accurate financial reports to upper management.
Oversee rent collection, ensure timely payments, and manage late fees or payment plans.
Implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements.
Develop and execute marketing strategies to attract qualified tenants.
Organize and oversee resident events to improve retention through community engagement.
Monitor competitive properties and industry trends to ensure competitive pricing and property positioning.
Handle tenant evictions in compliance with applicable laws.
Develop and/or implement the Sterling 5 P’s Business Plan.
Ensure 100% compliance with all Sterling policies and procedures.
Audit regularly to ensure systems are in place as required.
Manage expenses through proper use of the PO system.
Enforce zero delinquency policy and maintain delinquencies below established budgeted goal.
Adhere to the collection policy and ensure all on-site staff comply with its guidelines.
Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow.
Manage all capital projects as budgeted and approved by ownership.
Manage all contracts and regularly solicit bids to ensure the best price and value.
Manage all contractors on the property for satisfactory work, confirm safety measures are followed, and insurance is up to date.
Manage petty cash in a responsible and ethical manner and submit timely for reimbursements.
Review, process and approve or deny rental applications per the Price Advice and Application Approval Process guidelines.
Ensure all leasing and resident documentation is accurately uploaded and properly labeled in their Yardi account.
Monitor CRM system to ensure colleague compliance with company standards for closing ratios, follow-up procedures, and overall lead management.
Oversee and verify that all team members complete morning merchandising each day.
Accurately and thoroughly complete report submissions required by Sterling Mgmt. to RD/ DM on time.