Resort Live-In Property Manager- MTV

Lemonjuice Solutions•Jackman, ME

3d•Onsite

About The Position

This opportunity is for a knowledgeable, live-in hospitality leader to join the management team at the Mountainview Resort in Jackman, Maine. The role requires living onsite, subject to lease terms, and preference is given to those relocating to the area. This is a full-time, salaried position with Monday-Friday work hours, requiring on-call availability. The Property Manager functions as the primary strategic business leader, responsible for all aspects of the operation including guest and employee satisfaction, human resources, financial performance, and revenue generation. They ensure the implementation of brand service strategy and initiatives to meet or exceed guest expectations, increase profit, and gain market share. The position holds the property leadership team accountable for strategy execution and guides their professional development. It ensures all operations are leveraged and initiates independent and proactive project completion, aligning company and property owner objectives to achieve brand positioning and success. Building owner loyalty through proactive communication, expectation management, and delivering solid business results is key. The role also involves active participation in the local community, building strong relationships with local officials, businesses, and customers, and representing brand values in all leadership actions.

Requirements

Live-in requirement with residency subject to lease terms.
Full-time, salaried position.
Monday-Friday work hours.
On-call availability required.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.
6 years’ experience in management operations, marketing, finance and accounting, or related professional area.
Knowledge of brand strategies, business plans, brand positioning, customer psychographics.
Understanding and utilizing professional skills and knowledge in a specific functional area.
Understanding and utilizing business information to manage operations and generate innovative solutions.
Evaluating market conditions, organizational objectives, and business aspects to diagnose opportunities and threats.
Aligning individual and team actions with strategies and plans.
Determining appropriate allocation of money and submitting expenses according to guidelines.
Appropriately utilizing and maintaining equipment, facilities, and materials.
Understanding and applying business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Knowledge of total property revenue management concepts, processes, and strategies.

Nice To Haves

Those relocating to the area are preferred.
HOA Board and timeshares experience preferred.
HOA boards and timeshares experience preferred.

Responsibilities

Develop and execute business strategies to maximize property customer satisfaction, profitability, and market share, ensuring alignment with brand strategies.
Create a cohesive and high-performance team by providing feedback, holding them accountable, and creating learning and development opportunities.
Develop and execute development plans for direct reports based on their strengths, development needs, and career aspirations.
Identify resource needs to strengthen the property team and create succession plans for future job openings.
Actively support the staffing process and ensure effective work processes, systems, and teamwork are in place.
Interact with guests and owners to obtain feedback and recognize outstanding employee service performance.
Address service failures and develop innovative ways to exceed guest expectations.
Establish presence in the market by promoting an exemplary property/brand image and partnering with business development to form strategic alliances.
Anticipate needs of large groups or high-profile guests to deliver flawless service.
Ensure products, services, and events attain appropriate publicity.
Ensure property compliance with legal, safety, operations, labor, and brand product and service standards.
Conduct quality assurance audits with specific departments and hold employees accountable for performing regular audits.
Conduct detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations.
Ensure employees are appropriately trained and performing to standard.
Oversee operating principles and practices of all brand/property-specific functions.
Inspect the resort and grounds for cleanliness and safety issues.
Assist with maintenance tasks where experienced, excluding electrical or plumbing.
Assist with maintaining outside grounds, including leaf blowing and snow removal.
Adhere to all aspects of the lease agreement.
Travel may be required up to 25% of the time.