Property Manager

Denstock Management LLC•Crozet, VA

8d•Onsite

About The Position

The Property Manager is fully responsible and accountable for all property operations. The purpose of the Property Manager is to effectively manage and coordinate on-site staff, activities and available resources in order to accomplish property objectives as set forth by the company. These objectives will include maximizing occupancy levels and property values. In addition, the Property Manager will train the staff to assume all duties of the manager in the event of the Property Manager’s absence. This is a Full time (40+ Hours) / Salaried / Exempt (ineligible for overtime) position. As an essential employee, the manager may be required to report to the property during an emergency in order to meet operational requirements. This is a requirement even when other business sectors and/or federal, state or local government offices may be closed. The work location is ONSITE ONLY and is not eligible for remote work. Daily onsite attendance is an essential function of this position. This position does not allow working from home regularly or for an extended period without prior approval from the Regional Manager. Employees are expected to be physically present at the workplace during scheduled work hours.

Requirements

Must be able to work in a fast-paced and customer service-oriented environment.
Must provide supervision and leadership to on-site team (“lead by example”).
Time management and the ability to meet deadlines is essential.
Must be a self-starter, innovative, reliable and trustworthy.
Strives to be a contributor to the company’s continued success, and possess a “can do” attitude.
At minimum High School diploma or equivalent required.
Position requires at least 3 years’ experience in on-site property management, with at least 1 year experience as a manager.
Must have background in supervision and successful track record of accomplishments.
Proficient in Microsoft Office Suite and OneSite Leasing & Rents.
Must be team oriented, accountable and take ownership of job.
Works as part of a team, as well as complete assignments independently.
Must be able to learn new software applications (e.g., OneSite, etc.).
Must be reliable and follow through on commitments.
Must be flexible and able to handle change and shifting priorities.
Must have excellent verbal and written communication skills.
Must have strong analytical and problem-solving skills.
Must be detail-oriented, organized and thorough.
Must be able to take instructions from supervisors.
Must be able to multi-task, perform under pressure and manage multiple deadlines.
Must produce timely work to required or higher-standards.
Must possess a strong work ethic with a drive to succeed, and high level of initiative and motivation.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Requires sufficient mobility to work in an office setting.
Requires ability to operate a variety of office equipment (computer keyboard, calculator, copying machine).
Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.
Must be able to perform the following physical activities: Bend / Stoop / Squat, Push / Pull / Grasp / Turn, Pick up Litter, Open / Close Doors, Filing / Operate Office Equipment, Reach Above Shoulder, Climb Stairs, Store / Retrieve Supplies, Inspect / Show Property, Writing / Typing, Telephone / Door Knob Use, Finger Dexterity.
Requires ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents. Must be able to determine colors properly.
Requires ability to hear in the normal audio range with or without correction; need to communicate over telephone and in person.
Requires ability to communicate over the telephone and in person.
May need to utilize personal transportation to inspect apartment property and surrounding neighborhoods, make trips to the bank, the corporate office and other properties.
Must have valid driver's license and automobile insurance coverage.
Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

Nice To Haves

Certified Apartment Manager (CAM) preferred.

Responsibilities

Assist in the formulation of budgets for each upcoming calendar year and stay within established budget guidelines.
Prepare end-of-month expense reconciliations and variance explanations.
Ensure all rents are collected when due and posted in a timely manner, and make sure all bank deposits are made daily.
Perform evictions and collections.
Manage property expense accounts.
Provide constant vendor/contractor communications concerning work scheduling, billings, and vendor relations. Obtain W9 and certificates of insurance. Approve and submit all invoices to the corporate office for payment.
Hire, train, motivate, supervise, and terminate all on-site staff to achieve operational goals.
Conduct on-going training with office staff on topics such as leasing paperwork and workplace safety.
Ensure that lease files are complete and that completion of leases is being executed properly.
Manage and control key access systems: Remote Link & Stratis key fob.
Responsible for office opening on schedule, condition of office, clubhouse and model apartments.
Attend scheduled corporate management meetings as needed.
Maintain records on all aspects of management activity and submit required reports to the corporate office.
Maintain a positive customer service attitude.
Make periodic inspections with residents of move-in/move-outs.
Review all notices to vacate to determine the cause of the move-out.
Initiate and implement policies/procedures to maintain resident communications, such as handling complaints and service requests.
Plan and host Resident events.
Physically walk and inspect property on a regular basis and verify the condition of vacant apartments.
Update Make Ready Schedule indicating vacancy status on a daily basis.
Coordinate with maintenance and make-ready staff to ensure timely reconditioning of apartments after move-out.
Monitor and schedule all maintenance activities.
Work with Maintenance Supervisor to create exterior/interior scope of work and bid packets.
Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
Welcome and show property to prospective new residents, and handle incoming phone calls from prospective new residents and complete appropriate paperwork.
Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Comply with all company safety rules.
Immediately address all unsafe conditions with appropriate persons.
Report all liability and property incidents to the corporate office immediately. Ensure that all workers' compensation claims are reported and proper paperwork is completed.
Complete any pertinent safety checklists with maintenance staff.
Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
Clean Clubhouse, apartments, breezeways, amenity areas, etc., as needed.
Perform any additional duties or tasks as assigned by the Regional Manager.
Assist with all aspects of new property start-up, including organizing the leasing office and clubhouse, cleaning, assisting with apartment cleaning, collecting appliance serial numbers, decommissioning door locks, and meeting with vendors.
Comply with the Fair Housing Act; Americans with Disabilities Act; Fair Credit Reporting Act; OSHA, and all other federal, state and/or local laws pertaining to multi-family property management.
Cross-train in other functions or positions to ensure satisfactory operation of the property or work area.