Property Manager (Lakefield Mews Apartments)
About The Position
Palms Associates is hiring a Property Manager to manage and lead Lakefield Mews Apartments & Townhomes in Richmond, VA (395 homes). At Palms Associates, we build, own, and manage our communities — no third-party management turnover, just consistent leadership and long-term stability. If you’re seeking security, growth, and a company that truly invests in its people, this is it. With over 60 years of service and commitment to our residents, Palms provides a stable and rewarding work environment. In fact, the average associate tenure company-wide is over 7 years — a true testament to our supportive culture and values. Come see what makes Palms Associates different — apply today!
Requirements
- A professional, results-driven leader.
- Minimum of 4 years of experience in apartment community management.
- Proven ability to lead, develop, and retain high-performing team members.
- Strong accountability and performance management skills.
- Proficiency in property management software (Yardi, LRO) and Microsoft Office.
- Professional appearance and business attire.
- Excellent organizational skills with the ability to prioritize and adapt in a fast-paced environment.
- Demonstrated success in rent collection and revenue management.
- Commitment to delivering exceptional customer service to both prospective and current residents.
Nice To Haves
- Industry certifications such as CAM, NALP/CALP, or CAPS preferred.
Responsibilities
- Manage the apartment community to achieve physical and economic occupancy goals.
- Build strong relationships with residents through outreach, social media, in-person interactions, and other communication channels while ensuring policy and lease compliance.
- Collect rent and maximize revenue by minimizing vacancy loss through proactive marketing and leasing strategies.
- Reduce delinquency through consistent and effective collection efforts.
- Analyze market trends and recommend rental increases based on sound research.
- Complete and/or oversee all required reporting in a timely manner.
- Resolve resident concerns promptly and professionally, delivering a positive customer experience.
- Oversee and support the Maintenance Supervisor, Assistant Manager, and Leasing Consultant to ensure all responsibilities are executed effectively.
- Maintain consistent communication with the Maintenance Supervisor and collaborate with all team members.
- Recruit, hire, train, develop, motivate, and supervise leasing and maintenance staff to achieve property goals and foster a supportive, team-oriented environment.
Benefits
- Monthly and holiday bonus opportunities
- Housing discount
- $1,000 / $1,500 employer HSA contributions
- 401(k) with 4% company match + historically 6% profit sharing (immediately vested)
- Health, Vision, Dental, Life & Disability Insurance
- Flexible Spending Accounts
- Generous PTO, Wellness Day, Floating Holiday & Community Service Day
- Grace Hill Learning and career advancement opportunities across 23 communities throughout the Southeast
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
