Property Manager

Dweck Properties•Lorton, VA

10h•Onsite

About The Position

Our Property Managers ‘PM’ are the community leaders! Not only are they knowledgeable in the multi-family industry, they are counselors to residents without the title. Our PM’s specialize in different areas – administrative, sales, maintenance, resident services - to run a smooth operation on-site. Under the leadership of the Regional Manager, our PM’s take the working and living experience to the next level. As our Property Manager, you will lead the community’s success by managing daily operations, supporting team, maximizing occupancy levels, and handling resident relations. You will also manage financial matters, coordinate maintenance work, enforce leases, and conduct performance evaluations. You will ensure efficient daily operations and meet financial goals, increase property value, and satisfy resident needs. Your commitment to be outstanding, do what matters, take care, stay curious and live the truth distinguishes the living experience provided at a Dweck community.

Requirements

High school diploma or GED
3+ years’ experience in an Assistant Property Manager or Property Manager role in Multi-Family
Knowledge of Landlord/tenant, ADA, and fair housing laws
ARM, CAM, CPM, or similar designations
Experience using Yardi CRM
Experience managing a team including leasing and maintenance

Responsibilities

Manage daily operations, support team, maximize occupancy levels, and handle resident relations.
Manage financial matters, coordinate maintenance work, enforce leases, and conduct performance evaluations.
Ensure efficient daily operations and meet financial goals, increase property value, and satisfy resident needs.
Prepare the annual budget with Maintenance Supervisor and Regional Property Manager.
Ensure routine expenses are within established budget guidelines.
Oversee purchases and use approved vendor lists.
Process, approve, and submit all invoices to the Corporate Office weekly for vendor payments.
Maintain and reconcile petty cash account.
Ensure Dweck’s rental payment policies are applied and pursue delinquent accounts.
Interview and hire new team members with Talent Advisor, Regional Manager, and Maintenance Supervisor.
Provide a high-class onboarding experience for new team members.
Educate new team members on processes to ensure training.
Coach team members to enhance their expertise.
Motivate team to achieve community goals by creating friendly competition.
Encourage ongoing training with office team.
Oversee the entire team – office and maintenance.
Manage and approve team member schedules and timesheets.
Foster engaging, encouraging, transparent, and fair performance reviews.
Follow People Services procedures when handling noncompliance or ending a team member-Dweck relationship.
Investigate and respond to all received written resident concerns.
Oversee the applicant qualification process and make final recommendations.
Administer lease accuracy by ensuring lease files follow established Dweck procedure.
Ensure that all office files and records follow Dweck’s policy and standard business practice.
Communicate with vendors/contractors about work scheduling, billings, vendor relations, and certificates of insurance.
Prepare rent increase Group Edit List for Regional Manager’s approval.
Review mail, outside correspondence, and inter-company correspondence.
Attend scheduled corporate management meetings and conduct on-site team meetings.
Provide clerical support such as typing, filing, reports, answering telephones, closing out daily reports.
Complete lease applications and verifications process and inform prospects of outcomes.
Complete lease paperwork including related addendums, accept rent and deposit.
Complete guest cards including any required documentation on prospects, send thank-you notes, and perform follow-up.
Keep accurate records, logs, and operating access data system.
Produce daily, weekly, and monthly reports using the access data system.
Inventory office supplies on a periodic basis.
Follow accounts receivables checklist and monthly calendar.
Collect and post resident payments to the automated Accounts Receivable Module in ACCESS.
Conduct daily bank deposits.
Contact all delinquent tenants, send reminder letters, and follow up with phone calls.
Audit the Delinquent/Prepaid Report, prepare and submit any necessary corrections to the accounting department.
Assess all non-recurring charges (late and legal fees, move-in fees, administrative fees, pet fees, move-out charges) following lease, county, and state regulations.
Issue Non-payment Notice or 5 Day Pay or Quit Notice to all delinquent residents.
Forward suit list to attorney on all delinquent tenants and testify in court.
Examine move-in accounts; ensure all recurring charges are assessed correctly.
Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare Financial Disposition Form.
Process all Vacated Tenant Bad Debt and forward to collection agency.
Welcome and show community to prospective new residents.
Answer incoming phone calls and complete appropriate paperwork.
Review advertising strategies and its overall success weekly.
Promote resident and business referral programs.
Contribute ideas to Regional Manager for marketing property and improving resident satisfaction.
Extend professional relationships to residents to promote valuable resident relations.
Provide a positive maintenance experience by providing valuable resident services.
Display positive, progressive, and upbeat customer service expressions.
Promote goodwill among prospects, residents, coworkers, and contractors.
Review all notices to vacate to determine the cause for move-out and attempt to save potential move-outs.
Conduct move-in/move-out inspections with residents.
Provide guidance of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
Physically walk and inspect the property; check on vacant apartments.
Coordinate with maintenance and contractors to ensure turnovers after move-outs.
Monitor and schedule all maintenance activities.
Oversee preventative maintenance and energy management inspections and programs.
Provide feedback in emergencies and follow-up by written Incident or Accident Reports.
Ensure that all workers’ compensation claims are reported, and proper paperwork is completed.
Promote safety and security measures in property maintenance.